Is there a new version of the app I'm currently using?
There are new versions for the current list of apps:
Tasks & Subtickets, Field Rules, Future Tickets, Recurring Tickets, Approve, Reminders, Calendar and Notify.
How do I know if I'm using the latest version of a SweetHawk app?
You can check the version of you're using by clicking into the main left bar icon and then looking under Admin like this:
Version: gelato means you're on the new version.
If there is no mention of version, then you're on the legacy version.
A quicker way to check is by looking at the app icon. Legacy version apps have a light blue icon like this:
New versions of apps will have icons that look like this:
In future, we will also be including a notification inside your app admin letting you know if you can and should be thinking about upgrading.
Do I have to move to the new version?
There is no immediate need to move to the new version. You may choose to move to the new version if you find there is functionality you require that is not available in the legacy version. Note that in the future we will be looking to sunset the legacy version.
How do install the latest version of the app I want?
You can install them from the Zendesk marketplace. If the app you want is not available yet you can email us at support@sweethawk.com . Depending on the readiness of the app we may be able to provide a special link for you to install a beta version.
I'm currently subscribed to the Super Suite. Do I get access to the latest versions of the apps?
Yes. The Super Suite subscription includes all our apps and any new apps we build.
Can I have a legacy version and a new version of an app installed at the same time?
Yes, you can have both the old and new versions running side by side while you migrate. This will help with transitioning to the new version as it means you can keep existing workflows running with the legacy version while you build / duplicate the workflows into the new version.
IMPORTANT: Note that if you choose to do this you should ensure that you name the apps differently to avoid a glitch that occurs when you have 2 apps with the same name.
Why didn't you just release the new version of your apps over the top of the old ones
The new versions are part of a long-term project to rebuild all our apps from the ground up. This complete rebuild was essential to unify our code base and servers, allowing us to enhance features more rapidly and efficiently. Additionally, this overhaul enables us to re-imagine the functionality of our apps, incorporating paradigm shifts based on the continuous feedback we receive to better meet your needs.
Is there migration functionality?
Not yet. This means if you are already using a legacy version and want to migrate over you will need to do this manually. We do plan on creating functionality to help with migration in the future.
What are the new features in the new versions?
There is a heap of new features in the new versions that improve the flexibility of the types of workflows that can be achieved. We have written an article for each new app that outlines the new features below:
Tasks & Subtickets: https://support.sweethawk.com/hc/en-us/articles/21840199243917-What-s-new-in-the-Tasks-app
Recurring Tickets: https://support.sweethawk.com/hc/en-us/articles/24105330234637-What-s-new-in-Recurring-Tickets
Future Tickets: https://support.sweethawk.com/hc/en-us/articles/23678696355085-What-s-new-in-the-Future-Tickets-app
Calendar: https://support.sweethawk.com/hc/en-us/articles/29782481721485-What-s-new-in-the-Calendar-app
Notify: https://support.sweethawk.com/hc/en-us/articles/22218000861709-What-s-new-in-the-Notify-app
Reminders: https://support.sweethawk.com/hc/en-us/articles/21912691580685-What-s-new-in-the-Reminders-app