Can I purchase an app for only certain agents? Yes, you're able to restrict which agents have a...

When installing a Zendesk app you're given the option of enabling role and group restrictions. By...

Using SweetHawk apps you’re able to create seamless change flows in Zendesk. The video below sho...

You can check the status of our servers by heading to our status page here You can also check to ...

Introduction SweetHawk is a developer of Zendesk apps. We have created apps such as Tasks and Sub...

Several SweetHawk apps add tags to tickets at specified times. These tags help to facilitate buil...

The Super Suite is our unique offering that allows you to purchase a subscription to all 16 of ou...

What is the Super Suite and how can I subscribe? The Super Suite is an all-access pass to all cur...

This article is intended to provide a guide on how to troubleshoot issues encountered with SweetH...

In the event our support team is unable to resolve an issue based on the information provided, yo...

The Tasks and Sub tickets app is one of many SweetHawk apps for Zendesk and is used by thousands ...

The SweetHawk Tasks app is part of our Super Suite of apps for Zendesk that allows you to dial yo...

In this article, you'll learn how to create and use ticket templates while using our Zendesk task...

This article is intended to provide troubleshooting guidance for the Tasks app. For issues that h...

This article will run through how to create an approval definition within the SweetHawk Approve a...

One of the first things you may wish to explore when using our Approve app is when approval is re...

Using the SweetHawk Approve app for Zendesk you can automatically either send, or apply an unsent...

  This article is for Approve, which is our newest app for building approval processes. I...

  For those familiar with the Approvals app, this article outlines the main differences f...

This article runs through how to setup a basic timer in the SweetHawk timers app.  Questions answ...

This article is intended to provide clarity regarding what is possible with chat or messaging con...

Firstly, here's a quick video showing you how to use the Calendar App: Secondly, here's a traini...

This article will cover common issues you may encounter within the Calendar app and how you can t...

This article will cover how to automatically create a ticket on a recurring basis within Zendesk ...

This article will cover how to schedule a follow-up ticket within Zendesk which is ideal for when...

This article is intended to provide troubleshooting guidance for the Notify app. For issues that ...

This article will cover how to receive a pop-up notification within Zendesk based on a ticket eve...

This article explains how you can use the Zendesk field conditions app to define how ticket field...

This article is intended to provide a guide on how to troubleshoot issues you may encounter with ...

The survey app allows you to ask 0 - 10 questions at the completion of each ticket. Those score...

Firstly, here's a quick video showing you how to use the Reminders App:   To add a reminder, in ...

Firstly, here's a quick video to show you how the deadline app works... Detailed demo of how it...

This article will cover common issues you may encounter within the Deadline app and how you can t...

Quick 2 min overview: Detailed demo of how it all works (15 mins): Using the Due Time app...

This article is intended to provide a guide on how to migrate to the new Timers app if you're cur...

  This article is regarding the  Approvals app.If you're needing information on our newer ...

  This article is regarding the Approvals app.If you're needing information on our newer ...

  This article is regarding the Approvals app.If you're needing information on our newer ...

Liquid Markup (Zendesk placeholders) allows you to control and manipulate data in Zendesk (and Sw...