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General information
- July 16, 2021 - Notify app: Broadcast, activity and admin functionality added
- May 24, 2021 Tasks & Subtickets UI and scalability features.
- April 29, 2021 Notify app: UI re-write & performance enhancements
- February 23, 2021 Tasks & Ticket Templates
- February 18, 2021 Approvals - Show/hide/require approvals based on multi-select field selections.
- January 28, 2021 Tasks - New placeholder functionality
- See all 13 articles
SweetHawk Apps for Zendesk
- How to use the Tasks app
- Automatically adding a task list to a ticket
- Reporting recipes for Tasks in Zendesk Explore
- Server Side REST API authorization: which APIs are used by the Tasks app
- Ticket templates for automatic ticket creation
- Adding multiple task lists in a particular order
- See all 15 articles
- Troubleshooting - Approvals App
- How to use the Approvals app
- Setting up approval flows (sequential, parallel/group, complex)
- Mapping the latest approver to a custom text field
- Changing the email sender domain of your approvals emails
- Defining when approvals are visible on a ticket
- See all 19 articles
- Setting up and using the Survey App
- Sending surveys via Chat, SMS & other channels
- Server Side REST API authorization: which APIs are used by the Survey app
- Excluding specific tickets, users, or organisations from being sent surveys
- Building NPS Reports in EXPLORE with Survey App data
- Survey response rate
- See all 15 articles
- How to use the Deadline App
- Reporting on Deadlines in Zendesk Explore
- Server Side REST API authorization: which APIs are used by the Deadline app
- Automatically adding deadlines to tickets (advanced)
- Controlling workflows in Deadline
- Creating a view for your tickets with a deadline in the future
- See all 7 articles
Zendesk Training
- How to the track time of each stage in a Zendesk workflow.
- Setting up a Webhook to make any change to a ticket (advanced)
- Using Zendesk triggers to add CCs to a ticket
- Performing ticket actions based on who is CC'd
- 8 tips to impact the way you use Zendesk
- Create your own Zendesk popup notifications with SweetHawk apps
- See all 7 articles
Promoted articles
Find our featured articles and guides here
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