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General information
- ITSM change management in Zendesk using SweetHawk apps (Run-through and setup)
- Server status
- Zendesk Apps: Technical information - Data, Security & Architecture
- Controlling tickets with tags added by SweetHawk apps
- HTTP and URL Target discontinuation
- How to install any SweetHawk app without needing to enter credit card details.
- See all 12 articles
- 13 Dec, 2022 - Timers app: Improvements to UI & usability
- 18 Oct, 2022 - Timers app: New Reporting section
- June 2, 2022 - Approve app: Recipient improvements & granular updates on tickets based on approval status.
- November 4, 2021 - Notify app: New "Priority message" option for broadcasts.
- July 16, 2021 - Notify app: Broadcast, activity and admin functionality added
- May 24, 2021 Tasks & Subtickets UI and scalability features.
- See all 17 articles
SweetHawk Apps for Zendesk
- How to use the Tasks app
- Automatically adding a task list to a ticket
- Build Explore reports to utilize the relationship between parent and child tickets (advanced)
- How to push information from the parent ticket into subtickets (advanced).
- Reporting recipes for Tasks in Zendesk Explore
- Server Side REST API authorization: which APIs are used by the Tasks app
- See all 16 articles
- How to assign managers as approvers.
- How to automatically start an approval process in Zendesk
- Approve app walk-through (25min video)
- What's new in the Approve app (for Approvals app users)
- Sending ticket comments and/or attachments to approvers with the Approve app
- Host mapping the subdomain of the Approver's portal for the Approve app.
- See all 13 articles
- Timers app walk-through (14 min video)
- How to create a follow-up timer & workflow
- Server Side REST API authorization: which APIs are used by the Timers app
- How to create a view to see tickets in order of when a timer is due to end.
- How to automatically bump a timer to end at a specific time in a set number of days (advanced)
- Measuring & reporting on the total & average times of a repeating timer.
- See all 10 articles
- Setting up and using the Survey App
- How to add a Customer Effort Score question
- Sending surveys via Chat, SMS & other channels
- Server Side REST API authorization: which APIs are used by the Survey app
- Excluding specific tickets, users, or organisations from being sent surveys
- Building NPS Reports in EXPLORE with Survey App data
- See all 15 articles
- How to use the Deadline App
- Reporting on Deadlines in Zendesk Explore
- Server Side REST API authorization: which APIs are used by the Deadline app
- Automatically adding deadlines to tickets (advanced)
- Controlling workflows in Deadline
- Creating a view for your tickets with a deadline in the future
- See all 7 articles
- Troubleshooting - Approvals App
- How to use the Approvals app
- Setting up approval flows (sequential, parallel/group, complex)
- Mapping the latest approver to a custom text field
- Changing the email sender domain of your approvals emails
- Defining when approvals are visible on a ticket
- See all 19 articles
Zendesk Training
- How to the track time of each stage in a Zendesk workflow.
- How to create a webhook to make any change to a ticket. (advanced)
- Using Zendesk triggers to add CCs to a ticket
- Performing ticket actions based on who is CC'd
- 8 tips to impact the way you use Zendesk
- Create your own Zendesk popup notifications with SweetHawk apps
- See all 7 articles
Promoted articles
Find our featured articles and guides here
The Tasks and Sub tickets app is one of many SweetHawk apps for Zendesk and is used by thousands ...
Can I purchase an app for only certain agents? Yes, you're able to restrict which agents have a...
The SweetHawk Tasks app is part of our Super Suite of apps for Zendesk that allows you to dial yo...
When installing a Zendesk app you're given the option of enabling role and group restrictions. By...
One of the first things you may wish to explore when using our Approve app is when approval is re...
Using the SweetHawk Approve app for Zendesk you can automatically either send, or apply an unsent...
This article is for Approve, which is our newest app for building approval processes. I...
Using SweetHawk apps you’re able to create seamless change flows in Zendesk. The video below sho...
For those familiar with the Approvals app, this article outlines the main differences f...
You can check the status of our servers by heading to our status page here You can also check to ...
Introduction SweetHawk is a developer of Zendesk apps. We have created apps such as Tasks and Sub...
Several SweetHawk apps add tags to tickets at specified times. These tags help to facilitate buil...
Here you'll find a thorough walk-through overview of what is possible using Timers for Zendesk, f...
The Super Suite is our unique offering that allows you to purchase a subscription to all 16 of ou...
What is the Super Suite and how can I subscribe? The Super Suite is an all-access pass to all cur...
Firstly, here's a quick video showing you how to use the Calendar App: Secondly, here's a traini...
This article will cover common issues you may encounter within the Calendar app and how you can t...
There are a few reasons why an app may not be visible. In this article, we'll work through them i...
In the event our support team is unable to resolve an issue based on the information provided, yo...
This article will cover how to automatically create a ticket on a recurring basis within Zendesk ...
This article will cover how to schedule a follow-up ticket within Zendesk which is ideal for when...
This article covers common issues encountered while using the app in order to help you self-diagn...
This article will cover how to receive a pop-up notification within Zendesk based on a ticket eve...
This article explains how you can use the Zendesk field conditions app to define how ticket field...
The survey app allows you to ask 0 - 10 questions at the completion of each ticket. Those score...
Firstly, here's a quick video showing you how to use the Reminders App: To add a reminder, in ...
Firstly, here's a quick video to show you how the deadline app works... Detailed demo of how it...
Quick 2 min overview: Detailed demo of how it all works (15 mins): Using the Due Time app...
This article is regarding the Approvals app.If you're needing information on our newer ...
This article is regarding the Approvals app.If you're needing information on our newer ...
This article is regarding the Approvals app.If you're needing information on our newer ...
