Can I purchase an app for only certain agents? Yes, you're able to restrict which agents have a...

  App not showing up? When setting both role AND group restrictions, agents must be in at ...

Using SweetHawk apps you’re able to create seamless change flows in Zendesk. The video below sho...

You can check the status of our servers by heading to our status page here You can also check to ...

Overview SweetHawk’s architecture is designed to provide a robust, secure, and scalable solution ...

Several SweetHawk apps add tags to tickets at specified times. These tags help to facilitate buil...

The Suite is our unique offering that allows you to purchase a subscription to all of our apps fo...

What is the Super Suite and how can I subscribe? The Super Suite is an all-access pass to all cur...

If you're experiencing issues with SweetHawk apps, this guide will help you identify and resolve ...

In the event our support team is unable to resolve an issue based on the information provided, yo...

The Tasks and Subtickets app is one of many SweetHawk apps for Zendesk and is used by thousands o...

This article answers some questions you may have about the new version of Tasks & Subtickets and ...

Our new Tasks app has been completely remade so it's now easier than ever to setup and manage you...

Using the Tasks and Subtickets app, you can automatically add a task list to a ticket (or subtick...

This article is intended to provide troubleshooting guidance for the Tasks app. For issues that h...

Here we will guide you on how to create ticket templates that can be used when converting a task ...

This article will run through how to create an approval definition within the SweetHawk Approve a...

  For those familiar with the Approvals app, this article outlines the main differences f...

This article contains the following FAQs:  How do I know if I'm using the legacy Approvals app? ...

Using the SweetHawk Approve app for Zendesk you can automatically either send, or apply an unsent...

This article explains how to set managers to be approvers using our Approve app so that depending...

This article runs through how to set up a timer in the SweetHawk timers app.  Questions answered ...

Workflows in the Timers app enable you to stay on top of ticket progress by providing crucial upd...

This article is intended to provide clarity regarding what is possible with chat or messaging con...

The Calendar App allows you to manage events directly within your Zendesk tickets, offering full ...

Our latest version of the Field Rules includes a revamped UI to make your rules easy to create an...

This article will cover how to automatically create a ticket on a recurring basis within Zendesk,...

This article will cover how to schedule a follow-up ticket within Zendesk which is ideal for when...

This article will cover how to receive a pop-up notification within Zendesk based on a ticket eve...

In this article, we will cover how you can enable browser notifications in Zendesk using the Noti...

This article is intended to provide troubleshooting guidance for the Notify app. For issues that ...

This article explains how you can use the Zendesk field conditions app to define how ticket field...

The new version of Survey has a raft of powerful new features documented here. If you're still us...

This article will show you how to send your first survey using the SweetHawk survey app for Zende...

This article will cover how to create a reminder on a Zendesk ticket to follow up on a task or wi...

Firstly, here's a quick video to show you how the deadline app works... Detailed demo of how it...

This article will cover common issues you may encounter within the Deadline app and how you can t...

Quick 2 min overview: Detailed demo of how it all works (15 mins): Using the Due Time app...

This article runs through how to setup a basic timer in the SweetHawk timers app.  Questions answ...

This article is intended to provide a guide on how to troubleshoot issues you may encounter with ...

The survey app allows you to ask 0 - 10 questions at the completion of each ticket. Those scores ...

Firstly, here's a quick video showing you how to use the Calendar App: Secondly, here's a traini...

This article will cover common issues you may encounter within the Calendar app and how you can t...

The Tasks and Sub tickets app is one of many SweetHawk apps for Zendesk and is used by thousands ...

The SweetHawk Tasks app is part of our Super Suite of apps for Zendesk that allows you to dial yo...

In this article, you'll learn how to create and use ticket templates while using our Zendesk task...

This article is intended to provide a guide on how to migrate to the new Timers app if you're cur...

  This article is regarding the  Approvals app.If you're needing information on our newer ...

  This article is regarding the Approvals app.If you're needing information on our newer ...

  This article is regarding the Approvals app.If you're needing information on our newer ...

If you've encountered placeholders in Zendesk Support, you've already had a brush with Liquid mar...