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General information
- ITSM in Zendesk using SweetHawk apps
- Server status
- Zendesk Apps: Technical information - Data, Security & Architecture
- Controlling tickets with tags added by SweetHawk apps
- HTTP and URL Target discontinuation
- How to install any SweetHawk app without needing to enter credit card details.
- See all 12 articles
- July 16, 2021 - Notify app: Broadcast, activity and admin functionality added
- May 24, 2021 Tasks & Subtickets UI and scalability features.
- April 29, 2021 Notify app: UI re-write & performance enhancements
- February 23, 2021 Tasks & Ticket Templates
- February 18, 2021 Approvals - Show/hide/require approvals based on multi-select field selections.
- January 28, 2021 Tasks - New placeholder functionality
- See all 13 articles
SweetHawk Apps for Zendesk
- How to use the Tasks app
- Automatically adding a task list to a ticket
- How to push information from the parent ticket into subtickets (advanced).
- Reporting recipes for Tasks in Zendesk Explore
- Server Side REST API authorization: which APIs are used by the Tasks app
- Ticket templates for automatic ticket creation
- See all 16 articles
- Troubleshooting - Approvals App
- How to use the Approvals app
- Setting up approval flows (sequential, parallel/group, complex)
- Mapping the latest approver to a custom text field
- Changing the email sender domain of your approvals emails
- Defining when approvals are visible on a ticket
- See all 19 articles
- Setting up and using the Survey App
- Sending surveys via Chat, SMS & other channels
- Server Side REST API authorization: which APIs are used by the Survey app
- Excluding specific tickets, users, or organisations from being sent surveys
- Building NPS Reports in EXPLORE with Survey App data
- Survey response rate
- See all 15 articles
- How to use the Deadline App
- Reporting on Deadlines in Zendesk Explore
- Server Side REST API authorization: which APIs are used by the Deadline app
- Automatically adding deadlines to tickets (advanced)
- Controlling workflows in Deadline
- Creating a view for your tickets with a deadline in the future
- See all 7 articles
Zendesk Training
- How to the track time of each stage in a Zendesk workflow.
- Setting up a Webhook to make any change to a ticket (advanced)
- Using Zendesk triggers to add CCs to a ticket
- Performing ticket actions based on who is CC'd
- 8 tips to impact the way you use Zendesk
- Create your own Zendesk popup notifications with SweetHawk apps
- See all 7 articles
Promoted articles
Find our featured articles and guides here
The Tasks and Sub tickets app is one of many SweetHawk apps for Zendesk and is used by thousands ...
Can I restrict which agents I’m paying for? Yes, you're able to restrict which agents you're pa...
You can automatically add a task list to a ticket at any point, based on any conditions during i...
When installing a Zendesk app you're given the option of enabling role and group restrictions. By...
This article covers common issues encountered while using the app in order to help you self-diagn...
Here at SweetHawk, we love the way Zendesk does incident and problem management. However, once a ...
Firstly, here's a quick video showing you a use case of the Approvals App for Zendesk: Here's a ...
You can check the status of our servers by heading to our status page here You can also check to ...
In this video, we'll cover how to create sequential approvals that can be either sent manually by...
Introduction SweetHawk specializes in Zendesk apps, integrations and business workflows. We have ...
Several SweetHawk apps add tags to tickets at specified times. These tags help to facilitate buil...
The Super Suite is our unique offering that allows you to purchase a subscription to all 16 of ou...
What is the Super Suite and how can I subscribe? The Super Suite is an all-access pass to all cur...
Firstly, here's a quick video showing you how to use the Calendar App: Secondly, here's a traini...
The survey app allows you to ask 0 - 10 questions at the completion of each ticket. Those score...
Firstly, here's a quick video to show you how the deadline app works... Detailed demo of how it...
Quick 2 min overview: Detailed demo of how it all works (15 mins): Using the Due Time app...
This article covers common issues encountered while using the app in order to help you self-diagn...
The notify app allows you to define when a notification is displayed, to whom it is shown and wha...
Firstly, here's a quick video showing you how to use the Reminders App: To add a reminder, in ...
