General information
- 13 Dec, 2022 - Timers app: Improvements to UI & usability
- 18 Oct, 2022 - Timers app: New Reporting section
- June 2, 2022 - Approve app: Recipient improvements & granular updates on tickets based on approval status.
- November 4, 2021 - Notify app: New "Priority message" option for broadcasts.
- May 24, 2021 Tasks & Subtickets UI and scalability features.
- April 29, 2021 Notify app: UI re-write & performance enhancements
- See all 16 articles
SweetHawk Apps for Zendesk
- Setting up approval flows: The basics.
- What's new in the Approve app (for Approvals app users)
- FAQs about migrating to the new Approve app.
- How to automatically start an approval process in Zendesk
- How set approvals to be sent to managers
- Perform ticket actions based on approval outcomes
- See all 16 articles
- Troubleshooting - Survey app
- Setting up and using the Survey App
- Building NPS reports in Explore with Survey app data
- Maximizing Survey response rates and the challenge of False Positives
- How to add a Customer Effort Score question
- Sending surveys via Messaging, Chat, SMS & other channels
- See all 17 articles
New Super Suite apps for Zendesk
Legacy SweetHawk Apps for Zendesk
- Troubleshooting - Approvals App
- How to use the Approvals app
- Setting up approval flows (sequential, parallel/group, complex)
- Migrating from Approvals (Legacy) to the latest Approve app.
- Mapping the latest approver to a custom text field
- Changing the email sender domain of your approvals emails
- See all 20 articles
Zendesk Training
- How to the track time of each stage in a Zendesk workflow.
- How to create a webhook to make any change to a ticket. (advanced)
- Using Zendesk triggers to add CCs to a ticket
- Performing ticket actions based on who is CC'd
- 8 tips to impact the way you use Zendesk
- Create your own Zendesk popup notifications with SweetHawk apps
- See all 7 articles
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