HTTP and URL Target discontinuation

Hi All,

You may have seen that there are some changes occurring to Zendesk Targets and have received instructions from Zendesk on how to convert them into webhooks. On the off chance you haven't seen this yet, here is a summary.


Zendesk will discontinue the use of HTTP and URL Targets in favour of webhooks by 22 February 2022. You’re receiving this message because you are currently using Targets that need to be converted to webhooks before the discontinuation.


If you're the type that likes to stay on top of things, you've probably already checked your Targets, noticed there are several created by SweetHawk – possible even tried to convert them without success and are now seeking to know what the next course of action is to avoid interruptions.

Some things we have noted from our own tested are the following:

  • Targets created via SweetHawk apps were not available for conversion for a large amount of time, however Zendesk has recently made this possible for us. As such, we are now working through this process for all of our apps.
  • Upon conversion, Zendesk will automatically update any trigger actions pointing to a Target to point to the nearly created webhook.
  • Likewise, the original Target is moved to an inactive status. There is also the option to revert a webhook back into a Target before the cut off date if any issues are encountered.

Now for the most important question – what actions must you take to avoid disruptions? The answer is simple... Nothing! Rest assured, we will ensure that your Targets are converted into webhooks well before Targets are discontinued via an update to all our customers. You can now sit back, enjoy a coffee and have one less thing to worry about.

If you have any further questions or concerns, feel free to reach out to our support team at

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