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  2. General information

General information

Billing

  • Billing FAQ
  • Restricting access to a Zendesk app
  • How can I change plan for a Zendesk app?
  • How do I manage my billing details?
  • How does billing & invoicing for apps work?
  • Cancelling billing for an individual Zendesk app
  • See all 7 articles

General

  • ITSM change management in Zendesk using SweetHawk apps (Run-through and setup)
  • Server status
  • Zendesk Apps: Technical information - Data, Security & Architecture
  • Controlling tickets with tags added by SweetHawk apps
  • SweetHawk server IP addresses
  • FAQs about migrating to new versions of SweetHawk apps
  • See all 14 articles

Recipes

  • Recipe: Approval Workflows
  • Recipe: HR Onboarding/Offboarding Workflow
  • Recipe: Quality Assurance Workflow

Super Suite

  • How to subscribe to the Suite
  • Super Suite FAQ
  • How do I manage billing details for the Super Suite subscription?
  • Update Super Suite payment method

Troubleshooting

  • General troubleshooting for SweetHawk apps
  • Why do we ask permission for access to your data?
  • Zendesk ticket events log
  • Browser dev console
  • Why can't I see my SweetHawk app(s)?
  • Payment Error
  • See all 9 articles
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