Our new Recurring Tickets app has been completely remade with new features and allows further control with app managers.

New updates include:

  • Improved ticket actions - our new ticket forms and templates allow more powerful actions and allows specific authors for comments.
  • Flexibility over templates - ticket templates are only required if you need several schedules with the same ticket fields and they now can be overridden easily within a ticket schedule.
  • Cloning templates and schedules - each ticket template and schedule can now be cloned for ease of setup for complex environments.

  • Ability to disable schedules - schedules can now be disabled in case they need to be stopped for a short time instead of removed altogether.

  • New User Interface (UI) - a new UI has been launched for all our new apps which makes managing your workflows a breeze.

  • Name field - new ability to name each schedule separately from the subject.

  • Audit Log - a new admin area now shows a useful audit log of all creates and updates of recurring tickets on your account.

Migrating to the new app

While the app is production ready, it's not yet publicly available so please contact us for access. Please mention the Zendesk subdomain you need access for. If you have a sandbox, we recommend starting there.

Ongoing support

While we have no current plans to end support for the legacy Recurring Tickets app, we will focus on updating and adding new features exclusively to the new version.

Upgrade to the new Recurring Tickets app today

Make the most of the enhanced features and improved usability by upgrading to the new Recurring Tickets app. Install it today from the Zendesk Marketplace and experience a more efficient way to manage your reminders within Zendesk.


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