What priority should I choose?
Limited
You have a question about how to do something
Moderate
A feature is no longer working
(Most tickets should be set to this or lower)
Major
A major feature of your service stopped working
AND it's preventing you or your team from performing vital functions
Critical
Service is completely down!
If you're about to submit a Critical or Major ticket
READ THIS ARTICLE FIRST – it may resolve your issue immediately.