This article will cover how you can both disable and enable a Zendesk app. This is useful for pausing billing to an app or you simply wish to troubleshoot an issue.

If you are following instructions on how to disable/enable an app based on one of our troubleshooting articles or advice given by our support team, please follow steps 1-4 on How to disable/enable an app.

This article contains the following sections:

• How to disable/enable an app
• How to pause billing?
• Troubleshooting

How to disable/enable an app:

1. Navigate to the Admin Center located in the top right corner.

2. Select Apps and integrations, then Zendesk Support apps from the left navbar.

3. Navigate to your Enabled apps, select the cog icon on the desired app to access the drop-down menu, then toggle the slider button below where it displays "Enabled". This will disable the app.

4. Navigate to your Disabled apps located directly below, select the cog icon on the desired app to access the drop-down menu, then toggle the slider button below where it displays "Disabled". This will enable the app.

You may want to refresh the browser at this stage before testing to ensure the issue has been resolved.

How to pause billing?

If you wish to pause billing for an app, you only need to complete steps 1-3 from the instructions above and when you are ready, you can complete step 4 to enable the app.

Disabling the app will effectively reduce the number of agents with access to zero. This means you may receive a final invoice depending on your usage, however, it will most likely be a credit to your SweetHawk balance for any unused time.

Troubleshooting:

Disabling your apps can be a great way to troubleshoot an issue, however, an even better method would be to disable your apps within the browser tab so that it does not impact other agents.

Disable all apps within the browser

If you need to disable app apps within Zendesk temporarily, you can add "?noapps" to the end of your URL and when you're finished, simply refresh the browser and the apps will be reloaded.

https://YOURSUBDOMAIN.zendesk.com/agent/tickets/12345?noapps

Disable an individual app within the browser

If you need to disable a specific app you can change this to "?noapps=installation_id".

https://YOURSUBDOMAIN.zendesk.com/agent/tickets/12345?noapps=900001860306

You can retrieve the installation ID for your apps from the following link.

https://YOURSUBDOMAIN.zendesk.com/api/v2/apps/installations

Enable an individual app within the browser

Conversely, if you only want to load a single app within your instance in order to rule out any other apps causing an issue or simply to clean up the UI during testing/troubleshooting, you can add the following to the URL "?app_ids=app_id"

https://YOURSUBDOMAIN.zendesk.com/agent/tickets/12345?app_ids=123456

Please see the app IDs of all SweetHawk apps below:

New Apps: 

	App Name	App ID		App Name	App ID
	Approve	976799		Tasks & Subtickets	938289
	Calendar	1076286		Reminders	976808
	Field Rules	976801		Timers	1076503
	Future Tickets	976802		Survey	976809
	Hide Ticket Fields	976803		Recurring Tickets	976806
	Liquid Placeholders	976804		Undo	976811
	Notify	976805		Super Suite	1090004

Legacy Apps:

	App Name	App ID		App Name	App ID
	Admin Center	778681		Liquid Placeholders	911508
	Approvals (legacy)	102117		Notify	183197
	Approve	465671		Recurring Tickets	271527
	Calendar	77153		Reminders	92599
	Change Manager	196213		SLA Timers (legacy)	181443
	Deadline	92612		Super Suite	349038
	Due Time	86805		Survey	134574
	Field Conditions	358944		Tasks	86381
	Future Tickets	243512		Timers	707369
	Hide Ticket Fields	135334		Undo	90011

If you encounter any issues not documented on our help center, you can contact our support team at support@sweethawk.com before attempting to disable your apps.