Issue reported
A "Payment error" appears in one or more SweetHawk apps, preventing access to the app.
Note: These instructions only apply to payment errors indicated by a red circle in the top-right corner of the app.
Solution
Watch the video below for a step-by-step guide to resolving the payment error.
Step 1: Update your billing details
Open the affected app and enter your billing address details. Click Proceed to Payment, then either:
- Enter your payment details, or
- Select Add Coupon Code and enter
NOCCif a credit card is unavailable.
Complete the remaining prompts to reactivate the app.
Note: If you receive the error "There was an error processing your request", you may be on an outdated plan. Select an available plan and repeat Step 1, including re-entering the coupon code.
Step 2: Refresh your browser
Refresh Zendesk and confirm the app is working correctly.
If the issue persists, contact us at support@sweethawk.com for assistance.