The translation feature in the Tasks & Subtickets app allows tasks to automatically appear in the correct language for agents based on their Zendesk language setting. This means that once translations are set up, agents will see task names in their preferred language without any additional configuration on their part.
Steps covered in this article:
- Select supported languages in Global settings
- Add translations to your tasks
- See translations in action
Select supported languages in Global settings
First, the languages you would like to support in Tasks & Subtickets will need to be enabled in the Global settings of the app.
- Open the Tasks & Subtickets app in your Zendesk sidebar.
- Click Settings in the left-hand menu, then select the Global tab.
- Under Supported languages, choose the languages you’d like the app to support.
- Click Save account settings to apply your selections.
Note: Only languages enabled in your Zendesk account will appear in the dropdown. To enable languages in Zendesk, go to Admin Center → Account → Localization → Additional languages. Learn more about managing languages in Zendesk.
Add translations to your tasks
After saving your supported languages, a translation icon will appear next to each task list name and each task within that list
You can:
- Click the translation icon beside a task list name to add translated versions of the list title.
- Click into the task list, then use the same translation icon beside each task name to add translations for individual tasks.
In each translation window, you’ll see an input field for every supported language. Enter the translated text for each language and click Save when finished.
See translations in action
That’s it! Agents will now automatically see task list names and task names in their chosen Zendesk language.
If an agent’s Zendesk language matches one of your configured translations, they’ll see the translated version.