The Tasks app for Zendesk offers four powerful features to streamline your workflow and enhance productivity within Zendesk. Here’s a quick overview of what you can accomplish:
Converting tasks to subtickets
Creating tasks
You can manually create and check off tasks on a ticket:
Creating & re-using task lists
When lists of tasks need to be reused, you can save them to be added whenever you want:
Creating sub-tickets
Any task can be converted into a sub-ticket. Each sub-ticket can pull in any data you like from the parent ticket.
Automate everything
Automatically apply task lists, create subtickets or do anything to a Zendesk ticket based off of task events. The workflow possibilities are endless!