How agents can pin apps in Zendesk

Pin apps to keep them easily accessible in the Zendesk interface.

Steps:

1. Open a ticket in Zendesk
2. Locate the app in the app sidebar
3. Click the pin icon on the app
4. The app will remain pinned and visible for quick access

Troubleshooting:

If all your apps are pinned to the sidebar, they will not appear in the “All apps” view.
You may see a message such as “No apps in sight”.

Your apps are still available in the sidebar.