Restrict access to control which agents can use an app and who is included in billing.
Steps:
- In Zendesk, open Admin Center
- Navigate to Apps and integrations → Zendesk Support apps
- Select the app you want to manage
- Enable Role restrictions and/or Group restrictions
- Select the roles or groups that should have access
- Click Update to save your changes
| Access rules: If both role and group restrictions are enabled, agents must belong to:
Administrators will not have access unless they are included in a selected group |