App Comparison: Calendar/Reminders/Deadline/Due Time

The video below runs through the difference between the SweetHawk time-based apps to allow you to make a more informed decision about which one is right for you...

Calendar: Provides a central calendar for agents to create, maintain and collaborate on events relevant to specific tickets and their team.

Deadline: Allows you to set a date and time on any ticket. Then you can make stuff happen when the deadline hits.

Due Time: Allows you to set a date and time on any 'Task' ticket. Then you can make stuff happen when the due time hits.

Reminders: Allow your agents to set reminders to pop up messages and get emails at specified times.

Timers: This app allows you to perform down to the minute actions on tickets relative to events that take place on a ticket (eg. when it is created). It is similar in function to Zendesk native automations, but instead of doing things on an hourly basis, you can do things minutely. 

 

 


Was this article helpful?
1 out of 1 found this helpful