When creating multiple rules that alter the behaviour of the same field, the sequence or order you place them in can become important. For example, if the conditions for Rules 1 and 2 are both true but the field behaviour is conflicting, which rule should take priority?

The answer is the higher sequence – or lower in the list – rule will always take priority. If rule 1 hides the field and rule 2 shows the same field, the field will be shown as rule 2 has a higher sequence number.

Alter the rule sequence with these steps:

  1. Open the Field Rules app  from the left colored pane in Zendesk
  2. Click Rules in the main left bar and Actions at the top right
  3. Click Define rule sequence and drag the rules into your preferred sequence.

rule sequence.gif

Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.