The new Notify app gives you more control over your Zendesk notifications, with browser popups, personalised sound settings and more. See what’s new in Notify for the full list of improvements.
If you’re using the legacy app, the migration assistant will guide you through the upgrade step by step.
To get started, open the legacy app by clicking the Notify icon in Zendesk’s main left sidebar, then click the green link at the top of the screen, as shown below:
Install the new Notify app. Click Install the new Notify app and follow the installation prompts. Once installed, return to the migration assistant and click Refresh status.
Copy your notification templates. Click Start duplication. The assistant will copy your templates to the new app and update the associated triggers.
Review the results. Once processing finishes, check that your triggers are shown as migrated. You can run the duplication again if you make further changes in the legacy app.
Before testing, open the new Notify app from Zendesk’s left sidebar and complete the API authorisation. Then test your notifications to confirm they work as expected.
Your triggers now send notifications through both apps, so you may receive duplicates while both are active. As soon as you’re happy that the new app is working correctly, disable or uninstall the legacy Notify app to stop duplicate notifications.
Have further questions? Check our migration FAQs.