How to enable browser notifications in Zendesk

In this article, we will cover how you can enable browser notifications in Zendesk using the Notify app. Browser notifications are great when you need to minimize the Zendesk browser to focus on other work but still want to be notified of important ticket events.

How to enable browser notifications

1. Open the Notify app from the top right navigation bar in Zendesk. 
2. Click the Cog in the top right corner of the drop-down tray.
3. Click the Enable browser notifications checkbox.
4. Click the Provide permission link that will appear.
5. A new browser tab should open, click the Enable browser notifications button on this tab.
6. A pop-up message may appear, click allow on this.
7. If successful, you should see the message "you have allowed notifications" appear.
8. Return to the Zendesk tab, refresh the browser and test a notification.

How to troubleshoot browser notifications

If you encounter an issue with browser notifications, please check the notifications settings within the browser and local device. Depending on your settings, you may need to manually allow the notifications if it has been added to the block list by default.

Browser:

How to manage browser notifications on Chrome

How to manage browser notifications on Edge

How to manage browser notifications on Firefox

How to manage browser notifications on Safari

Local Device:

How to manage notification settings on Windows

How to manage notification settings on Mac

Further steps:

• Clear Cache and Cookies: Sometimes, clearing your browser's cache and cookies can resolve notification issues.
• Update Your Browser: Make sure you are using the latest version of your browser, as updates often include fixes for notification problems.
• Review Device Settings: Check your device's notification settings to ensure that browser notifications are allowed.
• Deactivate all other browser extensions: By deactivating browser extensions, you are able to exclude the possibility of a conflict.
• Turn off video capture software: Ensure that you do not have video capture software running like Zoom or Loom as this is known to stop browser notifications from working.
• Try removing permissions and then re-adding them back through the app: As there are many permissions settings for each website, doing this will restore the default settings. 
• Try quitting your browser and restarting it.
• Ensure that your OS is not blocking notifications from your browser.
• Upgrade to the latest version of your operating system. 
• Try a different browser: If possible, switch to a different browser to see if the issue persists.