FAQs about migrating to the new Approve app.

This article contains the following FAQs: 

• How do I know if I'm using the legacy Approvals app?
• Can I migrate my configuration to the new app?
• How do I recreate my approvals?
• Do I have to move to the new version?
• Why should I move? What are the new features in the new version?
• Can I have multiple versions working at the same time?
• How do I install the new Approve app?
• If I'm paying for the Super Suite, will I have to pay for the new version?
• I am subscribed to the Super Suite, can I install the new version from within the app?

How do I know if I'm using a legacy version of Approvals?

There are 3 versions of the Approve app. Approvals (Legacy) is the oldest and if you find that you're on this version, you should migrate to the new version ASAP. 

You can check your version either based on the icon, or based on the version published in the admin center. Here are the icons used for the different versions: 

	Approvals	Approve (Legacy)	Approve (version: Gelato)
Admin Center
Agent Interface
Upgrade Guidance	Upgrade immediately	Upgrade when ready	Up to date

To check to see if you're using the latest version, you can also click into the main left bar icon and then looking under Admin like this:  

Version: gelatomeans you're on the new version. 
If there is no mention of version, then you're on a legacy version.  

Can I migrate my configuration to the new app?

Yes. First you will need to recreate your approvals manually. See below for more information on how to recreate your approvals. For users of Approve (Legacy), we may create functionality to assist with the migration in the future.

How do I recreate my approvals?

	If you are using the Approvals (Legacy) version of the app, please refer to the article here.
	If you are using the Approve (Legacy) version of the app, the UI is almost identical. If you encounter any issues recreating your approvals, please contact support.

Do I have to move to the new version?

If you're using the Approvals app, we strongly recommend migrating immediately, as support for it will soon be discontinued. For those using Approve (legacy), you have the flexibility to transition to the new version when it aligns with your business needs. Please note that no new features will be added to the legacy versions of the app.  

Why should I move? What are the new features in the new version?

There is a heap of new features in the new version that improves the flexibility of the types of  workflows that can be achieved.

For Approvals (Legacy) this article outlines all of the new features: https://support.sweethawk.com/hc/en-us/articles/4413855904269-What-s-new-in-the-Approve-app-for-Approvals-app-users

For Approve (Legacy), the new features are currently as follows:

• New ability to clone approval definitions.

• Once a trigger has been created to automatically apply an approval, an "Edit trigger" link will remain for continued quick access to that trigger. 

• Ability to set the "Author" of any ticket update posted by the app. 
• Updates from the system are now posted on behalf of a user named 'Approve app' instead of by the API authoriser. 

• There is a new security feature in Settings to force an approver to authenticate through their email before they can proceed with the approval. 

• The Admin section has been redesigned and improved.

• Under Admin, there is a new Audit log to show events that happened in the app. 

• Under Admin, there is a new Diagnostics section, to allow you to check if the app has everything it needs to run, and if a check fails, there is a Repair issues button.

• The approver portal's design has been improved. 

As Approve (version: Gelato) is currently being continuously improved, the differences between the apps will continue to grow. No new features will be added to legacy versions of the app. 

Can I have multiple versions working at the same time?

Yes, you can have old and new versions of the app running side by side. This will help with transitioning to the new version as it means you can keep existing workflows running with the legacy version while you build / duplicate the workflows into the new version.

IMPORTANT: Note that if you choose to do this you should ensure that you name the apps differently to avoid a glitch that occurs when you have 2 apps with the same name. 

How do I install the new Approve app?

Install the new Approve app directly from the Zendesk marketplace. If you require an extended trial to transition smoothly, please contact support and we will be happy to help.

If I'm paying for the Super Suite, will I have to pay for the new version? 

No. The Super Suite covers all apps built by SweetHawk including new ones. All you need to do is install it and start using it. You can get around needing to enter in your credit card information by using the coupon code NOCC.

I am subscribed to the Super Suite, can I install the new version from within the Super Suite app?

While you currently have a legacy version of the app installed, you will not be able to install a new version through the Super Suite app. As such, you can install the new version from the marketplace here. Use the coupon code NOCC to get around the need to enter credit card details. Then since you're on the Super Suite, you can ignore any trial messaging because it will automatically fall under your Suite subscription when the trial ends. 

If you have any questions or encounter an issue, please contact our support team at support@sweethawk.com for assistance.