Here you'll find a thorough walk-through overview of what is possible using Timers for Zendesk, for building time based workflows around SLAs, OLAs, deadlines, follow-ups, reminders and more...
Timers app walk-through (14 min video)
Here you'll find a thorough walk-through overview of what is possible using Timers for Zendesk, for building time based workflows around SLAs, OLAs, deadlines, follow-ups, reminders and more...