With the Survey app’s translation feature, you can create a single survey and have it display in your customer’s language automatically. Once translations are added, the app selects the correct version based on the customer’s Zendesk language setting.
Steps covered in this article:
Add supported languages in Zendesk
The Survey app can support as many languages as you need. Before configuring translations in the app, you must first add the languages you want to support in Zendesk.
To do this, go to: Zendesk Admin Center → Account → Appearance → Localization
Add your supported languages under Additional languages:
These languages will then be automatically be set by Zendesk on the end users profile when it's created.
Add translations to your surveys
Once your supported languages are added in Zendesk, you can configure translations within the Survey app.
- In the Survey app, click Surveys in the main menu.
- Locate the survey you want to translate.
- Click the three dots on the far right of the survey.
- Select Translate.
At the top of the page, use the language dropdown to select the language you want to configure. Enter the translated versions of each question and answer option in the table provided.
To add another language on the same survey, select a different language from the dropdown at the top and repeat the process. After adding all required translations, click Save translations at the bottom of the page.
See translations in action
That’s it. Your customers will now see survey questions and answer options in their Zendesk language automatically.
If a customer’s Zendesk language matches one of the translations you’ve configured, the translated version of the survey will be displayed.