Our new Survey app has been completely remade with new improvements to that will allow you to do so much more in Zendesk!

New updates include:

  • Unlimited Surveys: Yes, now the possibilities are endless with the ability to create as many surveys as you want to be triggered based on whatever conditions in a ticket you like.

  • Different types of questions: You can now ask questions with scales of your choice, whether that be 1-5 stars, happy sad meh or 0-10. You can also create custom dropdown fields and straight text fields.

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  • Unlimited questions: Each survey can have an unlimited number of survey questions.

  • Set survey responses to update anything on a ticket: You can customise the data that you record in your Zendesk tickets based on the information you collect in a survey. This allows you to build whatever reports you want over in Explore and to create custom workflow in Zendesk too!

  • Cloning: Ability to clone survey questions and/or entire surveys in a new time saving factor in the app.

  • New reporting: The app has a new reporting module to help you better get a sense of what is happening in your surveys at a glance out of the box. 

Migrating to the New App:

For a seamless transition, we recommend installing the new app from the Zendesk Marketplace on your Sandbox account first to test the rules. If you don't have a Zendesk Sandbox, you can install the new app alongside the old one for testing purposes.

Contact us for an extended trial on the new app; we do not charge for testing instances.

Ongoing Support:

While we have no plans to end support for the legacy Survey app, we will focus on updating and adding new features exclusively to the new version.

Upgrade to the New Survey App Today!

Make the most of the enhanced features and improved usability by upgrading to the new Survey app. Install it today from the Zendesk Marketplace and experience a more efficient way to manage your reminders within Zendesk.


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