The Survey app for Zendesk enables you to collect a much higher fidelity of feedback information within Zendesk. Here’s a quick overview of what you can accomplish:
Creating surveys
You can create as many surveys as you need to cover all departments of your business:
Checking survey responses
Survey responses can be added directly to the ticket into custom fields and viewed from the app:
Viewing survey reports
Survey reports can be viewed from within the app or through Zendesk Analytics based from ticket fields.