- Getting Started with Timers
- Using Timer workflows
- How to build a messaging reply timer (SweetHawk Timers + Zendesk Messaging)
- Leveraging the Timers App to Enforce SLA’s in Zendesk
- Timers: Starting, pausing, ending and stopping
- Timer schedules
- Recording timer information in Zendesk ticket fields
- Swapping timers when priorities change
- Creating a view to sort tickets by timer end time
- How to set up a periodic timer in SweetHawk Timers
- Building reports in Explore based on timer information
- Creating back-to-back timers (advanced)
- How to automatically bump a timer to end at a specific time in a set number of days (advanced)
- Server Side REST API authorization: which APIs are used by the Timers app