A timer schedule within the SweetHawk Timers app for Zendesk allows you to set the times of day and the days that a timer will run. For example, you may want a timer that only runs during business hours between 9am - 5pm, Monday to Friday. Additionally you may also want to exclude specific days of the year such as public holidays. This is all doable with timer schedules.
Syncing schedules from Zendesk:
Timer schedules are the same in concept to Zendesk schedules. So a short-cut to creating your schedules in the Timers app is simply to sync them up.
To do this, under the Schedules part of the timers app, click Actions drop down and then Import schedules like this:
...then click OK to the screen that pops up letting you know what is about to happen.
Creating Schedules:
If you don't have any Zendesk schedules or you want to create a schedule from scratch you can do so by clicking Add schedule at the top right.
In the new schedule, define:
-
Name of your schedule.
-
Timezone that they schedule will run in.
- Click the + to add any holidays where the timer will not run.
- Drag the blue box to the correct times of your business hours, or click the box for a popup to type in your business hours.
Once you're happy with the times of day / holidays click on Create schedule at the bottom.
When the schedule has been created, you can now add them to your timer definitions: