Skip to main content
Submit a request

Changing the email sender domain of your Approve emails

Peter

By default, all emails that get sent to approvers from the Approve app are sent from no-reply@sweethawk.com however you are able to change this to your own domain name, such as no-reply@anything.yourdomain.com with a few steps. 

To also update the approval portals subdomain, please see our guide Host map your subdomain for the Approver's portal

 

1. Change the 'email sender domain' under Branding. 

2. Update your CNAME mapping records. 

3. Create records on your DNS provider.

 

 

Step 1. To change the email sender domain, first the Approve app, and click on Branding on the left menu and then ensure the Email tab is selected: 

 

Step 2. Then you will need to fill out:

  • Sender domain - (ie. where the it is being sent from eg. approve.yourcompany.com)
  • Reply to - (ie. where the email will go if the approve email is replied to. You will only need to set this if you are concerned about approvers responding directly to an approve email)

 

Note: Approvals emails will always be sent from a "no-reply@" address. Changing the sender domain will only change the part after this. The sender domain must be a subdomain and must not contain any symbols besides dots (e.g. approve.yourcompany.com)

The "reply to" address does not appear on the approval email. It is an optional fallback address for if an approver replies to the approval email, and you want this to go somewhere rather than disappear into the void.

After you click Save settings at the bottom, an extra bunch of items will popup. You will see some records unique to your account like this: 

Step 3. At this point, you will then need to use this information to create records on your DNS provider. The process for doing this will be different for every DNS provider so if you're not sure how to do this or you don't have access to your DNS provider, you should email the 3 sets of records, hosts and values to your systems administrator. 

Once the information has been added to your DNS provider, you can check to verify that it has been mapped successfully by clicking "Verify" like this: 

The red cross will change to a green tick if it has been setup successfully.

 

If there are any errors or issues with your DNS, the app will show you an error and you will need to confirm that all the records match (both host and value) exactly what is shown in the app.

If you're having any trouble getting this setup, email us at support@sweethawk.com or open a ticket here.