There are cases where you may wish to notify a large amount of agents about something important. For example, if there is a widespread problem that support agents need to know about.
In order to notify bulk agents, you will need to follow these steps:
1. Create a notification template that sends it to the desired group.
2. Create the trigger that will send the notification.
3. Create a ticket, that causes that trigger to fire.
Below is a video showing how this can be setup, and how it works...