Legacy SweetHawk Apps for Zendesk
- Troubleshooting - Survey app
- Setting up and using the Survey App
- Building NPS reports in Explore with Survey app data
- Maximizing Survey response rates and the challenge of False Positives
- How to add a Customer Effort Score question
- Sending surveys via Messaging, Chat, SMS & other channels
- See all 17 articles
- Setting up timers: The basics.
- Timers: Starting, ending and stopping
- How to create a view to see tickets in order of when a timer is due to end.
- Recording timer information in Zendesk ticket fields
- Creating a 'Next update SLA' timer workflow (advanced)
- Timers app walk-through (14 min video)
- See all 9 articles
- Troubleshooting - Approvals App
- How to use the Approvals app
- Setting up approval flows (sequential, parallel/group, complex)
- Migrating from Approvals (Legacy) to the latest Approve app.
- Mapping the latest approver to a custom text field
- Changing the email sender domain of your approvals emails
- See all 20 articles