Zendesk Training

Learn the fundamentals of Zendesk tickets and how to use triggers to automate your support workflows efficiently.

Practical guides covering webhooks, triggers, CCs, popups, recurring tickets, and time-tracking across your Zendesk workflows.

Liquid Markup is a templating language used by Zendesk to allow customization of tickets, emails, and other content within the platform. It uses placeholders enclosed in double curly braces, {{ }}, to represent variables that can be dynamically replaced with actual values when content is generated. Liquid Markup also supports filters, tags, and conditional statements to manipulate and transform data. It is a powerful tool that enables administrators to create complex workflows and customize content in Zendesk to meet their specific business needs.