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  2. Zendesk Training

Zendesk Training

Zendesk Support

  • App-venture Workshop 2020: Pre-recorded sessions
  • Anatomy of a Zendesk ticket

Tips for sweet Zendesk workflows

  • How to the track time of each stage in a Zendesk workflow.
  • How to create a webhook to make any change to a ticket. (advanced)
  • Using Zendesk triggers to add CCs to a ticket
  • Performing ticket actions based on who is CC'd
  • 8 tips to impact the way you use Zendesk
  • Create your own Zendesk popup notifications with SweetHawk apps
  • See all 7 articles

Liquid markup for Zendesk

  • Liquid Markup: An overview of common uses in Zendesk.
  • Liquid Markup if statements for Zendesk
  • What are Zendesk Placeholders?
  • Liquid markup for date and time
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