The Reminders app allows advanced creating/updating of reminders via a Webhook which the app can create for you.
A webhook named App - Reminders - Create or update is created once the create webhook button is clicked under the Settings menu item in the app. Once installed, you can then proceed to create trigger actions to setup advanced timer workflows.
The webhook accepts the following parameters:
| Parameter | Value |
| name* | What label to give the reminder that is about to be created. If a reminder already exists with that name, that one will be updated instead. |
| date* | The value of a ticket field of type "Date". |
| time* | The value of a ticket field of type "Text" or "Regex". These field accepts many ways to express time, such as "1pm", "13:00", "1:00 PM". A regex field has the added benefit of validation. |
| timezone* |
An IANA timezone value such as "Australia/Melbourne" or "America/Los_Angeles". You can also use the placeholder {{current_user.time_zone}} for a dynamic timezone based on the user who triggers the webhook. |
| workflow_id | The ID of a valid Workflow defined within the reminder app that should be associated with the created/updated reminder. |
| minutes_from_now | Instead of specifying "date", "time" and "timezone", have the reminder set for a specified time period from now. |
| hours_from_now | |
| days_from_now |
*Mandatory field.
Note that date, time and timezone are mandatory unless a *_from_now parameter is specified.
Your workflow ID can be found at the bottom of the page of the particular workflow settings in the app.
Below are some examples for how to configure the webhook on a trigger.
Have a reminder automatically created for a period after some ticket conditions were met:
Create a reminder based on Date and Time ticket fields: