Timers (Legacy)
- Setting up timers: The basics.
- Timers: Starting, ending and stopping
- How to create a view to see tickets in order of when a timer is due to end.
- Recording timer information in Zendesk ticket fields
- Creating a 'Next update SLA' timer workflow (advanced)
- Timers app walk-through (14 min video)
- How to create a follow-up timer & workflow
- Measuring & reporting on the total & average times of a repeating timer.
- Why does the legacy Timers app open when I attempt to open the new one?