Approvals App (legacy)
Approvals
- Troubleshooting - Approvals App
- How to use the Approvals app
- Setting up approval flows (sequential, parallel/group, complex)
- Mapping the latest approver to a custom text field
- Changing the email sender domain of your approvals emails
- Defining when approvals are visible on a ticket
- Approval Groups
- Advanced message editor: Liquid markup
- Sending ticket comments and/or attachments to approvers
- Further approvals needed in sequence?
- Performing actions based on the approval state
- Managers
- Mapping managers' email fields to users in Zendesk
- Escalations and user specific approvers
- Automatic approvals
- Manual approvals
- Creating advanced conditions for when an approval is shown
- Differences in setting conditions for manual vs automatic approvals
- Installing the Approvals app