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  2. SweetHawk Apps for Zendesk
  3. Approvals App (legacy)

Approvals App (legacy)

Approvals

  • Troubleshooting - Approvals App
  • How to use the Approvals app
  • Setting up approval flows (sequential, parallel/group, complex)
  • Mapping the latest approver to a custom text field
  • Changing the email sender domain of your approvals emails
  • Defining when approvals are visible on a ticket
  • Approval Groups
  • Advanced message editor: Liquid markup
  • Sending ticket comments and/or attachments to approvers
  • Further approvals needed in sequence?
  • Performing actions based on the approval state
  • Managers
  • Mapping managers' email fields to users in Zendesk
  • Escalations and user specific approvers
  • Automatic approvals
  • Manual approvals
  • Creating advanced conditions for when an approval is shown
  • Differences in setting conditions for manual vs automatic approvals
  • Installing the Approvals app
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