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  1. SweetHawk Help Center
  2. SweetHawk Apps for Zendesk
  3. Tasks App

Tasks App

Tasks

  • How to use the Tasks app
  • Automatically adding a task list to a ticket
  • Build Explore reports to utilize the relationship between parent and child tickets (advanced)
  • How to push information from the parent ticket into subtickets (advanced).
  • Reporting recipes for Tasks in Zendesk Explore
  • Server Side REST API authorization: which APIs are used by the Tasks app
  • Ticket templates for automatic ticket creation
  • Adding multiple task lists in a particular order
  • Grouping task lists
  • Duplicating conversations & attachments into a sub-ticket
  • Do stuff in a parent ticket based on sub-ticket actions (advanced)
  • Tagging tickets when tasks get completed
  • Using tasks ticket fields
  • Reporting Recipe: Tasks completed, broken down by...
  • How to create a view to see tickets with tasks
  • Installing the Tasks app
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