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  1. SweetHawk Help Center
  2. SweetHawk Apps for Zendesk
  3. Survey App

Survey App

Survey

  • Setting up and using the Survey App
  • How to add a Customer Effort Score question
  • Sending surveys via Chat, SMS & other channels
  • Server Side REST API authorization: which APIs are used by the Survey app
  • Excluding specific tickets, users, or organisations from being sent surveys
  • Building NPS Reports in EXPLORE with Survey App data
  • Survey response rate
  • What data is stored and for how long?
  • Deleting survey responses
  • Changing the address of your Survey landing page subdomain (host mapping)
  • Translating your surveys to any language
  • Use Survey tagging to build workflows
  • Installing the Survey app
  • How the survey app works in action
  • Survey app user token
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