Survey App
Survey
- Setting up and using the Survey App
- Maximizing Survey response rates and the challenge of False Positives
- How to add a Customer Effort Score question
- Sending surveys via Chat, SMS & other channels
- Server Side REST API authorization: which APIs are used by the Survey app
- Excluding specific tickets, users, or organisations from being sent surveys
- Building NPS Reports in EXPLORE with Survey App data
- Survey response rate
- What data is stored and for how long?
- Deleting survey responses
- Changing the address of your Survey landing page subdomain (host mapping)
- Translating your surveys to any language
- Use Survey tagging to build workflows
- Installing the Survey app
- How the survey app works in action
- Survey app user token