Lucas Gray

1. SweetHawk Apps for Zendesk
2. Tasks and Subtickets App
3. How to push information from the parent ticket into subtickets (advanced).

There may be a different article about this but I couldn't find one, this one seems most relevant. Is there a way to automatically link an existing ticket using some of these ideas?  Use Case. We g...

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1. Zendesk Training
2. Tips for sweet Zendesk workflows
3. How to create a webhook to make any change to a ticket. (advanced)

Hello, Is there any way to update the requester of a ticket using the email address/user id of whomever is in the CC field? We have a system that automatically sends order confirmations to our cust...

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