Michael Emmerson
Comments
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Hi Mark, An agent must be added to the reminder in order to see it both on the ticket and in their upcoming list. Only the owner of the reminder can add or remove agents. I will make a note of your...
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Hi Josh, If I can offer a suggestion - try installing our free liquid placeholder app. You'll save yourself heaps of time by testing the liquid markup placeholder by itself without involving trigge...
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Hi Yoram, Zendesk uses liquid markup made by Shopify and has a library of syntax on their website if you wish to learn more. https://shopify.github.io/liquid/tags/control-flow/
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Hi Rod, you could use our Future Tickets app to schedule follow-up tickets for this. You would need to use ticket templates – similar to that of the task apps – which would then trigger a task list...
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Hi Carly, you can use \n to create a new line. Example: "comment": {"body": "Line 1. \n Line 2. \n Line 3.","public": false
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Hi Saori, please see our troubleshooting article on how to disconnect an external calendar.
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Hi Zac, I'm moving this one over to a ticket since it's difficult to answer this in one response.
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Hi Antoine, this would be the Deadline or Timers app you want that allows for workflow within Zendesk. The Reminders app is generally more useful when you need to close a ticket but still wish to r...
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Hi Yi, yes it does! Agents can enable sound alerts from within the top right drop-down tray. More details on this are here.
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Hi Raphael, thanks for this feedback. I'll make a note of this for potential future improvements. For the moment, we've kept things simple as we find it helps improve the response rate.