Michael Emmerson
Articles
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Troubleshooting - Notify App
This article is intended to provide troubleshooting guidance for the Notify app. For issues that have a significant impact on multiple functions and/or apps, consider performing general troubleshoo...
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Troubleshooting - Tasks App
This article is intended to provide troubleshooting guidance for the Tasks app. For issues that have a significant impact on multiple functions and/or apps, consider performing general troubleshoot...
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Can I use the Timers app with chat or messaging conversations?
This article is intended to provide clarity regarding what is possible with chat or messaging conversations with the help of SweetHawk's Timers and Notify apps for Zendesk. This article contains ...
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How can I disable/enable a Zendesk app?
This article will cover how you can both disable and enable a Zendesk app. This is useful for pausing billing to an app or you simply wish to troubleshoot an issue. If you are following instruction...
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Troubleshooting - Survey app
This article is intended to provide a guide on how to troubleshoot issues you may encounter with the Survey app. For issues that have a significant impact on multiple functions, consider checking t...
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Can an agent receive a notification when @ mentioned on a ticket?
It is not currently possible to send a notification to an agent at the moment they are mentioned on a ticket, however, depending on what settings are enabled in your support account – you can take ...
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How to migrate to the new Timers app.
This article is intended to provide a guide on how to migrate to the new Timers app if you're currently using the legacy app. As such, it is recommended that you watch a walk-through video on how t...
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Duplicating conversations & attachments into a sub-ticket
This article focuses on the specific use case where you want the conversation of the parent ticket added into the initial description of a sub-ticket. This can be really useful if you have members ...
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Troubleshooting - Approve app
This article is for Approve, which is our newest app for building approval processes. If you're needing information on our older app Approvals please see this section of our knowledge ba...
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Troubleshooting - Deadline app
This article will cover common issues you may encounter within the Deadline app and how you can troubleshoot them. This article contains the following sections: General troubleshooting G...