Michael Emmerson
Articles
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How to migrate to the new Timers app
This article is intended to provide a guide on how to migrate to the new Timers app if you're currently using the legacy app. Please read all about how the new Timers app works. How do I install th...
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Super Suite FAQ
What is the Super Suite and how can I subscribe? The Super Suite is an all-access pass to all current and future SweetHawk apps that includes the highest tier plan where applicable. Rest easy knowi...
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Ticket Updates & placeholders - Approve app
This article is intended to provide guidance on how to use ticket updates for the Approve app. This article contains the following sections: What events take place within the Approve app? What...
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Why do we ask permission for access to your data?
In the event our support team is unable to resolve an issue based on the information provided, you may be asked this question. This article is aimed to answer any questions you may have regarding w...
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How to create a custom field for approver selection
This article will cover how you can create an approver selection using a custom field which can then be referenced within the approval definition to choose who the approval is sent to. The first me...
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Payment Error
Issue reported: Payment error appearing for one or more apps. This only applies to payment errors indicated by a red circle on the top right corner of the app. Before proceeding, please ...
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How can I disable/enable a Zendesk app?
This article will cover how you can both disable and enable a Zendesk app. This is useful for pausing billing to an app or you simply wish to troubleshoot an issue. If you are following instruction...
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What's new in SweetHawk
Check out what's new in Sweethawk: All new re-designed apps Ticket updates Ticket templates Administration Also see: Migrating to the new app Ongoing support for existing apps More details on w...
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Troubleshooting - Notify App
This article is intended to provide troubleshooting guidance for the Notify app. For issues that have a significant impact on multiple functions and/or apps, consider performing general troubleshoo...
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Can I use the Timers app with chat or messaging conversations?
This article is intended to provide clarity regarding what is possible with chat or messaging conversations with the help of SweetHawk's Timers and Notify apps for Zendesk. This article contains ...