Michael-Emmerson
Activity overview
Latest activity by Michael-Emmerson-
Michael Emmerson created an article, Migrating from Approvals (Legacy) to the latest Approve app.
As the Approvals (Legacy) app approaches the end of its lifecycle, we're excited to introduce Approve, the latest version with numerous enhancements and new features. This guide will walk you thro...
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Michael Emmerson created an article, How to enable browser notifications in Zendesk
In this article, we will cover how you can enable browser notifications in Zendesk using the Notify app. Browser notifications are great when you need to minimize the Zendesk browser to focus on ot...
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Michael Emmerson created an article, How to create a link to the original ticket
When a future ticket is created, in most cases the original ticket will be closed and Zendesk will automatically create a 'clickable' link between the original ticket and the future ticket using th...
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Michael Emmerson commented, Hi Jacob, This is great feedback! I don't have an immediate answer, however, I have passed this along to the team. I'm glad you're enjoying the new app. :)
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Michael Emmerson commented, Hi Ariya, only 0-10 score ratings are available for the survey questions.
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Michael Emmerson commented, Hi Arnaud, great question. While there is a ticket field for the event description, I believe this has a different use case for why it exists and wouldn't work for what you're trying to do. I'd lik...
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Michael Emmerson created an article, How to use the Reminders App
This article will cover how to create a reminder on a Zendesk ticket to follow up on a task or with customers. Reminders within Zendesk are great for when you need something done at a specific date...
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Michael Emmerson commented, Hi Tierra, the survey email is typically sent via an automation which cannot be limited. Any workaround would be within Zendesk rather than a setting within the app. I've heard people have had succ...
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Michael Emmerson created an article, What's new in SweetHawk
Click Follow in the Major app updates section to be notified when new features are published. Check out what's new in Sweethawk: All new re-designed apps Ticket updates Ticket templates Adminis...
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Michael Emmerson created an article, What's new in the Reminders app
Our new Reminders app has been completely remade with new improvements that provide more tools for team collaboration, workflow possibilities and more! New updates include: New User Interface (UI)...