Michael Emmerson
Activity overview
Latest activity by Michael Emmerson-
Michael Emmerson created an article, Leveraging the Timers App to Enforce SLA’s in Zendesk
IntroductionTeams rely on clear service‑level agreements (SLAs) to ensure customers receive timely answers. Zendesk’s native SLA policies measure first reply time, next reply time and resolution ti...
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Michael Emmerson created an article, Payment Error
Issue reported: Payment error appearing for one or more apps. This only applies to payment errors indicated by a red circle on the top right corner of the app. Before proceeding, please ...
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Michael Emmerson created an article, Migrating from Approvals (Legacy) to the latest Approve app.
After years of learning and customer feedback from the Approvals app, we developed better ways of doing approvals within Zendesk and called it Approve, which has numerous enhancements and new fea...
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Michael Emmerson created an article, How to enable browser notifications in Zendesk
In this article, we will cover how you can enable browser notifications in Zendesk using the Notify app. Browser notifications are great when you need to minimize the Zendesk browser to focus on ot...
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Michael Emmerson created an article, How to create a link to the original ticket
When a future ticket is created, in most cases the original ticket will be closed and Zendesk will automatically create a 'clickable' link between the original ticket and the future ticket using th...
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Michael Emmerson commented, Hi Jacob, This is great feedback! I don't have an immediate answer, however, I have passed this along to the team. I'm glad you're enjoying the new app. :)
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Michael Emmerson commented, Hi Ariya, only 0-10 score ratings are available for the survey questions.
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Michael Emmerson commented, Hi Arnaud, great question. While there is a ticket field for the event description, I believe this has a different use case for why it exists and wouldn't work for what you're trying to do. I'd lik...
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Michael Emmerson created an article, How to use the Reminders App
This article will cover how to create a reminder on a Zendesk ticket to follow up on a task or with customers. Reminders within Zendesk are great for when you need something done at a specific date...
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Michael Emmerson commented, Hi Tierra, the survey email is typically sent via an automation which cannot be limited. Any workaround would be within Zendesk rather than a setting within the app. I've heard people have had succ...