Michael Emmerson
Activity overview
Latest activity by Michael Emmerson-
Michael Emmerson created an article, HTTP and URL Target discontinuation
Hi All, You may have seen that there are some changes occurring to Zendesk Targets and have received instructions from Zendesk on how to convert them into webhooks. On the off chance you haven't se...
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Michael Emmerson created an article, Troubleshooting - Approvals App
This article covers common issues encountered while using the app in order to help you self-diagnose and resolve the problem. It is assumed you have a basic understanding of the app, how triggers o...
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Michael Emmerson created an article, Field Mapping Tutorial
This article will cover how to create new ticket types in Zendesk using the Field Conditions app. This process involves mapping values from a custom drop-down field within Zendesk to the native typ...
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Michael Emmerson created an article, Super Suite FAQ
What is the Super Suite and how can I subscribe? The Super Suite is an all-access pass to all current and future SweetHawk apps that includes the highest tier plan where applicable. Rest easy knowi...
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Michael Emmerson commented, Hi Ann, I can confirm browser notifications are still working and will need to be enabled by each agent that wishes to use it. If you are still having issues, you can submit a request and we can a...
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Michael Emmerson commented, Hi Jonathan, At this stage, this is something we would need to manually set up for you upon manual request.
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Michael Emmerson commented, Hi Michael, The short answer would be that Zendesk requires a requester when creating a ticket so a default one is selected if this is left blank on the template. In most cases, this will be the Ap...
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Michael Emmerson created an article, How does SweetHawk app access work?
In addition to the app restrictions Zendesk already provides, SweetHawk apps allow you to manage and delegate permissions to agents who require more than just basic access to an app. This is ideal ...
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Michael Emmerson created an article, Mapping the latest approver to a custom text field
You are able to automatically display the current approver on a ticket to end-users via the help centre. This can be done by mapping it to a custom Zendesk ticket text field of your choice and migh...
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Michael Emmerson commented, Hi Waldemar, to include attachments you just need to replace the comment placeholder with {{ticket.latest_comment_formatted}}. You are more than welcome to submit a request with us if you have any ...