Michael Emmerson
Activity overview
Latest activity by Michael Emmerson-
Michael Emmerson commented, Hi Lucus, I was able to achieve this by using liquid markup in order to pull out certain elements of the CCs. For example: {% for cc in ticket.ccs %}{{cc.name}}({{cc.email}}){{cc.id}}{% endfor %} Y...
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Michael Emmerson created an article, How to use the Recurring Tickets App
This article will cover how to automatically create a ticket on a recurring basis within Zendesk which is ideal for routine tasks that would have otherwise required you to manually create the ticke...
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Michael Emmerson created an article, How to create a custom field for approver selection
This article will cover how you can create an approver selection using a custom field which can then be referenced within the approval definition to choose who the approval is sent to. The approver...
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Michael Emmerson created an article, Troubleshooting - Calendar app
This article will cover common issues you may encounter within the Calendar app and how you can troubleshoot them. This article contains the following sections: General troubleshooting Issue - C...
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Michael Emmerson created an article, Troubleshooting - Approve app
This article is for Approve, which is our newest app for building approval processes. If you're needing information on our older app Approvals please see this section of our knowledge ba...
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Michael Emmerson created an article, Why does the legacy Timers app open when I attempt to open the new one?
This article was created specifically to cover an issue you may encounter when upgrading to the new Timers app. This will only impact installations of the legacy app back when it was calle...
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Michael Emmerson created an article, How to add a Customer Effort Score question
This article will cover how you can create a Customer Effort Score question within the survey app. This process involves adjusting the wording of the secondary question to be more in line with Cust...
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Michael Emmerson commented, Hi James, thanks for your message. Please see the new updates article on how to create this webhook. API access must be enabled for this to work which was the resolution for Troy's 401 issue.
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Michael Emmerson commented, Hi Gwyn, I can confirm that automation also works with notifications. It's not obvious but if you scroll down the list of triggers, they should be located at the bottom. If you have any issues with...
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Michael Emmerson commented, Hi Troy, thanks for your comment. I've moved this discussion over to a ticket to better assist you with your inquiry.