Michael Emmerson
Activity overview
Latest activity by Michael Emmerson-
Michael Emmerson commented, Hi Zac, I'm moving this one over to a ticket since it's difficult to answer this in one response.
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Michael Emmerson created an article, How to migrate to the new Timers app.
This article is intended to provide a guide on how to migrate to the new Timers app if you're currently using the legacy app. As such, it is recommended that you watch a walk-through video on how t...
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Michael Emmerson commented, Hi Antoine, this would be the Deadline or Timers app you want that allows for workflow within Zendesk. The Reminders app is generally more useful when you need to close a ticket but still wish to r...
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Michael Emmerson created an article, Troubleshooting - Deadline app
This article will cover common issues you may encounter within the Deadline app and how you can troubleshoot them. This article contains the following sections: General troubleshooting G...
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Michael Emmerson commented, Hi Yi, yes it does! Agents can enable sound alerts from within the top right drop-down tray. More details on this are here.
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Michael Emmerson commented, Hi Raphael, thanks for this feedback. I'll make a note of this for potential future improvements. For the moment, we've kept things simple as we find it helps improve the response rate.
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Michael Emmerson created an article, How to assign managers as approvers.
One of the first things you may wish to explore when using our Approve app is when approval is required from a manager and how to configure this in an efficient manner when multiple managers are in...
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Michael Emmerson commented, Hi Lucas, unfortunately, there isn't a way to automatically link existing tickets within our Tasks app using advanced methods like this. It sounds like your use case would require unavoidable manua...
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Michael Emmerson commented, Hi Ahmed, yes you can purchase apps that are billed per agent for specific users by enabling role and/or group restrictions. More on restrictions here.
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Michael Emmerson commented, Hi Lucus, I was able to achieve this by using liquid markup in order to pull out certain elements of the CCs. For example: {% for cc in ticket.ccs %}{{cc.name}}({{cc.email}}){{cc.id}}{% endfor %} Y...