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Michael Emmerson

  • Total activity 49
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Activity overview

Latest activity by Michael Emmerson
  • Michael Emmerson created an article,

    Why do we ask permission for access to your data?

    1. General information
    2. Troubleshooting

    In the event our support team is unable to resolve an issue based on the information provided, you may be asked this question. This article is aimed to answer any questions you may have regarding w...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote
  • Michael Emmerson created an article,

    How can I change plan for a Zendesk app?

    1. General information
    2. Billing

      If you are subscribed to our Super Suite, you can follow these steps to upgrade your plan to the highest tier free of charge. All billing is consolidated through the Suite so you will not ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Michael Emmerson created an article,

    Liquid markup for date and time

    1. Zendesk Training
    2. Liquid markup for Zendesk

    This article will cover how you can apply Liquid markup to a date placeholder in Zendesk. This can be useful both within Zendesk and in combination with Sweethawk apps in order to automate your wor...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote
  • Michael Emmerson created an article,

    HTTP and URL Target discontinuation

    1. General information
    2. General

    Hi All, You may have seen that there are some changes occurring to Zendesk Targets and have received instructions from Zendesk on how to convert them into webhooks. On the off chance you haven't se...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Michael Emmerson created an article,

    Troubleshooting - Approvals App

    1. SweetHawk Apps for Zendesk
    2. Approvals App

      This article is regarding the Approvals app.If you're needing information on our newer app named   Approve, please see this section of our knowledge base. This article covers common ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Michael Emmerson created an article,

    Field Mapping Tutorial

    1. SweetHawk Apps for Zendesk
    2. Field Conditions App

    This article will cover how to create new ticket types in Zendesk using the Field Conditions app. This process involves mapping values from a custom drop-down field within Zendesk to the native typ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Michael Emmerson created an article,

    Super Suite FAQ

    1. General information
    2. Super Suite

    What is the Super Suite and how can I subscribe? The Super Suite is an all-access pass to all current and future SweetHawk apps that includes the highest tier plan where applicable. Rest easy knowi...

    • Edited
    • 1 follower
    • 0 comments
    • 2 votes
  • Michael Emmerson commented,
    1. SweetHawk Apps for Zendesk
    2. Notify App
    3. Chrome Notifications (Beta)

    Hi Ann, I can confirm browser notifications are still working and will need to be enabled by each agent that wishes to use it. If you are still having issues, you can submit a request and we can a...

  • Michael Emmerson commented,
    1. SweetHawk Apps for Zendesk
    2. Approvals App
    3. Automatic approvals

    Hi Jonathan, At this stage, this is something we would need to manually set up for you upon manual request.

  • Michael Emmerson commented,
    1. SweetHawk Apps for Zendesk
    2. Tasks App
    3. Ticket templates for automatic ticket creation

    Hi Michael, The short answer would be that Zendesk requires a requester when creating a ticket so a default one is selected if this is left blank on the template. In most cases, this will be the Ap...