Michael Emmerson
Activity overview
Latest activity by Michael Emmerson-
Michael Emmerson commented, Hi Raphael, thanks for this feedback. I'll make a note of this for potential future improvements. For the moment, we've kept things simple as we find it helps improve the response rate.
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Michael Emmerson commented, Hi Lucas, unfortunately, there isn't a way to automatically link existing tickets within our Tasks app using advanced methods like this. It sounds like your use case would require unavoidable manua...
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Michael Emmerson commented, Hi Ahmed, yes you can purchase apps that are billed per agent for specific users by enabling role and/or group restrictions. More on restrictions here.
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Michael Emmerson commented, Hi Lucus, I was able to achieve this by using liquid markup in order to pull out certain elements of the CCs. For example: {% for cc in ticket.ccs %}{{cc.name}}({{cc.email}}){{cc.id}}{% endfor %} Y...
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Michael Emmerson created an article, How to use the Future Tickets App
This article will cover how to schedule a follow-up ticket within Zendesk which is ideal for when you need to touch base with a customer over a long period of time where the original ticket might b...
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Michael Emmerson created an article, How to use the Recurring Tickets App
This article will cover how to automatically create a ticket on a recurring basis within Zendesk which is ideal for routine tasks that would have otherwise required you to manually create the ticke...
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Michael Emmerson created an article, How to create a custom field for approver selection
This article will cover how you can create an approver selection using a custom field which can then be referenced within the approval definition to choose who the approval is sent to. The approver...
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Michael Emmerson created an article, Troubleshooting - Calendar app
This article will cover common issues you may encounter within the Calendar app and how you can troubleshoot them. This article contains the following sections: General troubleshooting Issue - C...
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Michael Emmerson created an article, Troubleshooting - Approve app
This article is for Approve, which is our newest app for building approval processes. If you're needing information on our older app Approvals please see this section of our knowledge ba...
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Michael Emmerson created an article, Why does the legacy Timers app open when I attempt to open the new one?
This article was created specifically to cover an issue you may encounter when upgrading to the new Timers app. This will only impact installations of the legacy app back when it was calle...