Melanie Hobman

1. SweetHawk Apps for Zendesk
2. Survey App
3. Building NPS Reports in EXPLORE with Survey App data

Yes it is possible, I have built a query that does this. I have 2 metrics in the query "SUM (Satisfaction Score 1-10)" which is a built in and a custom metric "All NPS Rated Tickets" I then added t...

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1. SweetHawk Apps for Zendesk
2. Survey App
3. Building NPS Reports in EXPLORE with Survey App data

Thanks Peter! Really appreciate this video, was a huge help for us in migrating to Explore. For anyone who needs Passives - I also did the same formula for each score using =X where X is the score,...

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• Edited November 05, 2020 04:15
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