Lesly Johanna Ceballos Barrero

Lesly Johanna Ceballos Barrero commented, May 22, 2019 12:36
Thank you very much for your answer Peter! What about if the department in charge of solving the sub-ticket does not have Zendesk, so I have to send it to an email box? I would be responsible of So...
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Lesly Johanna Ceballos Barrero commented, May 19, 2019 03:32
Hello, I have a question. What if a subticket created from a task is "Redirected" to another group in Zendesk? As that ticket would not be mine anymore, and is other team's responsability to close...
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