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Keith Bower

  • Total activity 24
  • Last activity
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Activity overview

Latest activity by Keith Bower
  • Keith Bower created an article,

    Zendesk ticket field mapping: A step by step guide

    Like with our ITSM Change Management flow in Zendesk, you may need to map certain ticket fields into other fields for workflow, reporting or consistency reasons. In this article, we will cover an e...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Keith Bower created an article,

    How to use the Recurring Tickets App

    This article will cover how to automatically create a ticket on a recurring basis within Zendesk, which is ideal for routine tasks that would have otherwise required you to manually create the tick...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Keith Bower created an article,

    What's new in Recurring Tickets

    Our new Recurring Tickets app has been completely remade with new features and allows further control with app managers. New updates include: Improved ticket actions - our new ticket forms and tem...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Keith Bower created an article,

    What's new in the Future Tickets app

    Our new Future Tickets app has been completely remade so it's now even easier to create tickets in the future with all the information you will need. New updates include: Intuitive Ticket Template...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Keith Bower created an article,

    Inspection and testing of field rules

    Our Field Rules app has full logging available and shows which rules are active on the ticket you are currently looking at. Plus you can impersonate any agent in your Zendesk to see what they will ...

    • Edited
    • 3 followers
    • 2 comments
    • 1 vote
  • Keith Bower created an article,

    Adding conditional fields in Zendesk

    Within Zendesk, only certain higher plans allow you to create conditional fields or use ticket forms. This means you are only able to add one list of ticket fields and they will show at all times t...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Keith Bower created an article,

    How to set up the Field Rules app

    Our latest version of the Field Rules includes a revamped UI to make your rules easy to create and manage. Here are some simple rules to get you started. How to set Zendesk fields as hidden, read o...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Keith Bower created an article,

    What's new in the Notify app

    Our new Notify app has been completely remade so it's now easier than ever to setup and manage your Zendesk notifications. Now with browser popup support, your agents will be able to see important ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Keith Bower created an article,

    What's new in the Field Rules app compared to Field Conditions

    Our new Field Rules app has been completely remade so it's now easier than ever to setup and manage your Zendesk fields, and with new improvements and features which allows setup from the basic to ...

    • Edited
    • 1 follower
    • 0 comments
    • 2 votes