Keith Bower
Activity overview
Latest activity by Keith Bower-
Keith Bower created an article, Recipe: Approval Workflows
The Approve app streamlines any approval process within Zendesk by allowing agents to request, track, and manage approvals directly inside their tickets. It ensures efficient decision-making with a...
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Keith Bower created an article, Using Survey when migrating to the new Zendesk CSAT
To access certain tools or features in your Zendesk instance, you be might required to enable the new Zendesk CSAT for your account, even though you use our Survey app for CSAT and survey responses...
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Keith Bower created an article, Recording timer information in Zendesk ticket fields
This article for the Zendesk Timers app covers how to go about recording timer information in ticket fields. This functionality enables you to track metrics such as SLAs and OLAs. For example, you ...
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Keith Bower created an article, Creating a view to sort tickets by timer end time
This article for the Zendesk Timers app explains how to create a timer definition that saves the end time of a specific timer into a custom ticket field. This setup enables you to create a Zendesk ...
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Keith Bower created an article, Timers: Starting, pausing, ending and stopping
This article explains how starting, pausing, ending and stopping a timer within the SweetHawk timers app for Zendesk works. In our latest Timers app, all timer events are now controlled directly...
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Keith Bower created an article, Using Timer workflows
Workflows in the Timers app enable you to stay on top of ticket progress by providing crucial updates at every stage of the timer workflow. This ensures tickets can be easily identified in views, e...
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Keith Bower created an article, Getting Started with Timers
This article runs through how to set up a timer in the SweetHawk timers app. Questions answered in this article are: What is a timer definition? How do I create a timer definition? How do I aut...
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Keith Bower created an article, Reporting recipes for Calendar in Zendesk Explore
With our Calendar app, any data from calendar events can be populated directly into Zendesk tickets. This data can then be used to create reports in Zendesk Explore, providing valuable insights int...
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Keith Bower created an article, Recipe: Approval Workflows
The Approve app streamlines any approval process within Zendesk by allowing agents to request, track, and manage approvals directly inside their tickets. It ensures efficient decision-making with a...
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Keith Bower created an article, How to use the Calendar app
The Calendar App allows you to manage events directly within your Zendesk tickets, offering full integration with Google Calendar and Microsoft for two-way syncing and automates workflows around ev...