Keith Bower
Activity overview
Latest activity by Keith Bower-
Keith Bower created an article, Reporting recipes for Calendar in Zendesk Explore
With our Calendar app, any data from calendar events can be populated directly into Zendesk tickets. This data can then be used to create reports in Zendesk Explore, providing valuable insights int...
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Keith Bower created an article, Recipe: Approval Workflows
The Approve app streamlines any approval process within Zendesk by allowing agents to request, track, and manage approvals directly inside their tickets. It ensures efficient decision-making with a...
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Keith Bower created an article, How to use the Calendar app
The Calendar App allows you to manage events directly within your Zendesk tickets, offering full integration with Google Calendar and Microsoft for two-way syncing and automates workflows around ev...
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Keith Bower created an article, Using Calendar workflows
Workflows in the Calendar app enhance your calendar process by providing powerful updates throughout the entire event timeline. Whether you need to remind attendees before or after an event, or aut...
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Keith Bower created an article, Creating views for your calendar events
Our Calendar app provides a graphical calendar view of all events across multiple calendars, accessible directly from the top bar app, making it easy to see all events at a glance. However, you can...
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Keith Bower created an article, Personal Calendars
Personal calendars are used and setup by agents directly as the calendar is for their own use and they can also connect & sync their own Google or Microsoft accounts. Topics covered in this article...
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Keith Bower created an article, Connect Google & Microsoft accounts to Calendar
With our Calendar app, external Google and Microsoft calendars can be connected to Zendesk with a 2 way sync. This allows events created on tickets to be synced through to the external calendar and...
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Keith Bower created an article, What's new in the Calendar app
Our new Calendar app has been completely remade from the ground up with new features and improvements to that will allow you to do so much more in Zendesk! New updates include: External event cre...
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Keith Bower created an article, How to generate a Zendesk ticket when an external calendar event is created
Our Calendar app allows you to setup ticket mapping so any new event created in an external calendar will automatically create a new Zendesk ticket, defined with all the calendar and attendee or gu...
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Keith Bower created an article, Recipe: Calendly workflow in Calendar
Integrating Calendly with our Calendar app provides a powerful way to streamline your scheduling process within Zendesk. By setting up this integration, you can automatically create Zendesk tickets...