Troy Johnston

1. Zendesk Training
2. Tips for sweet Zendesk workflows
3. How to create a webhook to make any change to a ticket. (advanced)

Thanks Michael - solved with your assistance.  Newbie issue.  As this was my first foray into webhooks I didnt realise I had to "switch on" Zendesk APIs - I just jumped right in to webhook authorin...

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1. Zendesk Training
2. Tips for sweet Zendesk workflows
3. How to create a webhook to make any change to a ticket. (advanced)

Exactly the article I was looking for ...... but.... We're a tiny company, no budget for developers, however do have IT background.  This is my first attempt to work  out how to update both ticket ...

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