Vincent Brendel
Articles
-
Zendesk Apps: Technical information - Data, Security & Architecture
Overview SweetHawk’s architecture is designed to provide a robust, secure, and scalable solution for applications requiring high availability. By leveraging load balancing, dedicated database serve...
-
Advanced approver placeholders in approval definitions
This article is for Approve, which is our newest app for building approval processes. If you're needing information on our older app named, Approvals please see this section of our knowl...
-
Placeholders for calendar subject, description and where mappings
In the Calendar's settings, you can modify the default subject, description and location of an event.While the subject line will be seen on the calendar event in Zendesk, the description and locati...
-
Server Side REST API authorization: which APIs are used by the Tasks and Subtickets app
This page aims to provide our customers with transparency on how the server-side API access is used for the Tasks and Subtickets app. Changes to the app that affect the information provided in this...
-
Server Side REST API authorization: which APIs are used by the Calendar app
This page aims to provide our customers with transparency how the server side API access is used for the Calendar app. Changes to the app that affect information provided in this document will also...
-
Server Side REST API authorization: which APIs are used by the Survey app
This page aims to provide our customers with transparency how the server side API access is used for the Survey app. Changes to the app that affect information provided in this document will also b...
-
What data is stored and for how long?
The survey app does not store personal data of your customers All our apps are GDPR/CCPA compliant The Survey app stores: Anonymous survey data, associated with a Zendesk ticket record (0-10 ticke...
-
Advanced: How to use Calendar webhook functionality
The Calendar app allows advanced creating, updating & deleting of calendar events via a Webhook which the app can create for you. A webhook named App - Calendar - Event create or update is created ...
-
SweetHawk server IP addresses
If you are using Zendesk's IP Restrictions this article is for you. If you are not sure, please open: Admin Center > Account > Security > Advanced I use an IP whitelist for my API access, what are...
-
Field rule sequence
When creating multiple rules that alter the behaviour of the same field, the sequence or order you place them in can become important. For example, if the conditions for Rules 1 and 2 are both true...