Vincent Brendel
Articles
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Advanced approver placeholders in approval definitions
This article is for Approve, which is our newest app for building approval processes. If you're needing information on our older app named, Approvals please see this section of our knowl...
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Update Super Suite payment method
As a Zendesk admin, open the Super Suite app within your Zendesk Support account. Open the Subscription tab. Click Manage subscription. Then locate the payment method and update your details as ...
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Advanced: How to use Calendar webhook functionality
The Calendar app allows advanced creating/updating of calendar events via a Webhook which the app can create for you. A webhook named App - Calendar - Event create or update is created once the cre...
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Server Side REST API authorization: which APIs are used by the Calendar app
This page aims to provide our customers with transparency how the server side API access is used for the Calendar app. Changes to the app that affect information provided in this document will also...
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BETA: Custom calendar integration
Availability Custom connector is only available on the Pro tier introduced in March 2022 (not on any legacy Pro tier). To change to the new Pro tier, click here. Purpose You can build your own cale...
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Placeholders for calendar subject, description and where mappings
In the Calendar's settings, you can modify the default subject, description and location of an event.While the subject line will be seen on the calendar event in Zendesk, the description and locati...
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SweetHawk server IP addresses
If you are using Zendesk's IP Restrictions this article is for you. If you are not sure, please open: Admin Center > Account > Security > Advanced I use an IP whitelist for my API access, what are...
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Zendesk Apps: Technical information - Data, Security & Architecture
Overview SweetHawk’s architecture is designed to provide a robust, secure, and scalable solution for applications requiring high availability. By leveraging load balancing, dedicated database serve...
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What's new in the Approve app (for Approvals app users)
For those familiar with the Approvals app, this article outlines the main differences for this major upgrade, under the new name: Approve. See this article for instructions on how to mi...
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Advanced: How to use Reminders webhook functionality
The Reminders app allows advanced creating/updating of reminders via a Webhook which the app can create for you. A webhook named App - Reminders - Create or update is created once the create webhoo...