Vincent Brendel
Articles
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Advanced: How to use Reminders webhook functionality
The Reminders app allows advanced creating/updating of reminders via a Webhook which the app can create for you. A webhook named App - Reminders - Create or update is created once the create webhoo...
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Server Side REST API authorization: which APIs are used by the Due Time app
This page aims to provide our customers with transparency how the server side API access is used for the Due Time app. Changes to the app that affect information provided in this document will also...
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Server Side REST API authorization: which APIs are used by the Deadline app
This page aims to provide our customers with transparency how the server side API access is used for the Deadline app. Changes to the app that affect information provided in this document will also...
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Server Side REST API authorization: which APIs are used by the Survey app
This page aims to provide our customers with transparency how the server side API access is used for the Survey app. Changes to the app that affect information provided in this document will also b...
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Maximizing Survey response rates and the challenge of False Positives
Introduction Collecting feedback from customers is essential to improving your business, and using a survey app that records their ticket scores can help you achieve this. However, there is a chall...
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What data is stored and for how long?
The survey app does not store personal data of your customers All our apps are GDPR/CCPA compliant The Survey app stores: Anonymous survey data, associated with a Zendesk ticket record (0-10 ticke...
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Field rule sequence
When creating multiple rules that alter the behaviour of the same field, the sequence or order you place them in can become important. For example, if the conditions for Rules 1 and 2 are both true...
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Server Side REST API authorization: which APIs are used by the Timers app
This page aims to provide our customers with transparency how the server side API access is used for the Timers app. Changes to the app that affect information provided in this document will also b...
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Tagging tickets when tasks get completed
In the tasks app, you're able to assign tags to tasks at the point a task is completed. By adding a tag to the ticket, this taps into the power of Zendesk triggers, allowing you to spin off any wor...
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Server Side REST API authorization: which APIs are used by the Tasks and Subtickets app
This page aims to provide our customers with transparency on how the server-side API access is used for the Tasks and Subtickets app. Changes to the app that affect the information provided in this...