Vincent Brendel

Total activity 63
Last activity May 15, 2023 05:00
Member since July 28, 2015 13:39

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Vincent Brendel created an article, January 05, 2023 03:55
Server Side REST API authorization: which APIs are used by the Timers app
1. SweetHawk Apps for Zendesk
2. Timers app
This page aims to provide our customers with transparency how the server side API access is used for the Timers app. Changes to the app that affect information provided in this document will also b...
- Edited February 14, 2023 01:55
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Vincent Brendel created an article, October 21, 2022 12:32
Maximizing Survey response rates and the challenge of False Positives
1. SweetHawk Apps for Zendesk
2. Survey App
Introduction Collecting feedback from customers is essential to improving your business, and using a survey app that records their ticket scores can help you achieve this. However, there is a chall...
- Edited March 24, 2023 05:31
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Vincent Brendel created an article, November 17, 2021 22:07
What's new in the Approve app (for Approvals app users)
1. SweetHawk Apps for Zendesk
2. Approve App
For those familiar with the Approvals app, this article outlines the main differences for this major upgrade, Approvals 2.0, under the new name: Approve. Background Having already p...
- Edited June 08, 2023 02:26
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Vincent Brendel created an article, November 11, 2021 02:58
What's available on the Pro tier?
1. SweetHawk Apps for Zendesk
2. Approve App
This article is for Approve, which is our newest app for building approval processes. If you're needing information on our older app named, Approvals please see this section of our knowl...
- Edited January 31, 2022 00:14
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Vincent Brendel created an article, November 04, 2021 10:41
Advanced approver placeholders in approval definitions
1. SweetHawk Apps for Zendesk
2. Approve App
This article is for Approve, which is our newest app for building approval processes. If you're needing information on our older app named, Approvals please see this section of our knowl...
- Edited March 29, 2023 13:52
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- 2 votes
Vincent Brendel created an article, March 05, 2021 05:08
Update Super Suite payment method
1. General information
2. Super Suite
If you haven't yet, install Super Suite from the Zendesk Apps Marketplace. As a Zendesk admin, open the Super Suite app within your Zendesk Support account. Open the Subscription tab. Click Manage...
- Edited May 26, 2021 01:43
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Vincent Brendel created an article, October 15, 2020 12:11
BETA: Custom calendar integration
1. SweetHawk Apps for Zendesk
2. Calendar App
Availability Custom connector is only available on the Pro tier introduced in March 2022 (not on any legacy Pro tier). To change to the new Pro tier, click here. Purpose You can build your own cale...
- Edited May 25, 2022 07:10
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Vincent Brendel commented, January 29, 2020 11:21
Updated due to a previous omission. During initialization, a secure account token is set in the app's installation settings and the built-in target, updated via the resource collection API.
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Vincent Brendel commented, January 29, 2020 11:17
Updated due to a previous omission. During initialization, a secure account token is set in the app's installation settings and the built-in target, updated via the resource collection API.
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Vincent Brendel created an article, January 29, 2020 11:04
Server Side REST API authorization: which APIs are used by the Tasks app
1. SweetHawk Apps for Zendesk
2. Tasks App
This page aims to provide our customers with transparency on how the server-side API access is used for the Tasks app. Changes to the app that affect the information provided in this document will ...
- Edited February 09, 2022 04:48
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- 1 vote