Peter
Articles
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Injecting Survey Data into Zendesk Tickets using the SweetHawk Survey App
The SweetHawk Survey app for Zendesk lets you take customer feedback and automatically inject it into ticket fields, enabling better reporting, segmentation, and workflow automation. This guide wal...
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How to create a webhook to make any change to a ticket. (advanced)
This article will cover how to change ticket data within Zendesk that normally wouldn't be possible via a trigger or automation. This can be useful if you would like to: Automatically add a public...
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Do stuff in a parent ticket based on sub-ticket actions (advanced)
In this article, you'll learn how to change things in a parent ticket base on actions taken in a sub-ticket. For example, let's say you wanted to post every comment that was made by an agent in a ...
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Setting up and using the Survey App
The survey app allows you to ask 0 - 10 questions at the completion of each ticket. Those scores can then either be translated into satisfaction scores visible on the ticket or over in insights you...
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Translating your surveys to any language
The Survey app allows you to add translations so that whoever receives a survey, it gets it delivered in their language. In order to create a translation in the app click on the translations tab a...
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Migrating to the new version of Survey using the migration assistant.
The new version of Survey has a raft of powerful new features documented here. If you're still using the legacy version of the app, there is a migration assistant that you can leverage to help you ...
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Free trial for all SweetHawk apps for Zendesk
The easiest way to get a free trial of all SweetHawk apps for Zendesk is to install the Super Suite app. The Super Suite app is a free to install initially. Once installed, you'll be able to the i...
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How to push information from the parent ticket into subtickets (advanced).
Here you'll learn about a method you can use with our Zendesk Tasks app that allows you to quickly share information from a parent ticket into all of its subtickets. You can do this by following t...
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FAQs about migrating to new versions of SweetHawk apps
Is there a new version of the app I'm currently using? There are new versions for the current list of apps: Tasks & Subtickets, Field Rules, Future Tickets, Recurring Tickets, Approve, Reminders, ...
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Google and Office 365 calendar two way syncing
You're able to connect any calendar in the Calendar app to any Google or Office 365 calendar. To do this click on the calendar icon in the navbar on the left of the screen. Then go into Calendars...