Peter
Articles
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Performing actions based on the approval state
This article is regarding the Approvals app.If you're needing information on our newer app named Approve, please see this section of our knowledge base. Based on the state of an a...
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Managers
This article is regarding the Approvals app.If you're needing information on our newer app named Approve, please see this section of our knowledge base. The approvals app allows yo...
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How to create a view to see tickets with tasks
To create a view in Zendesk first you'll need to click on the cog at the bottom left side of the screen within the agent interface. Then click on views on the left and "Add View" after that, like ...
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Using tasks ticket fields
Tasks app does something interesting with the information entered into the app. It breaks the task information down and stores it in a number of Zendesk ticket fields. By sharing task information ...
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ITSM change management in Zendesk using SweetHawk apps (Run-through and setup)
Using SweetHawk apps you’re able to create seamless change flows in Zendesk. The video below shows one example of an ITSM change management workflow using Zendesk with SweetHawk apps... This next...
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Adding multiple task lists in a particular order
If you're wanting to add multiple task lists automatically to a ticket (as per these instructions) and you're wanting to place those task lists in a particular order, the most obvious approach woul...
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Grouping task lists
To set a task list to be grouped, in the task list section of the app, go into a task list's settings and then check the "Group task list" switch like this: If a task list is set as grouped: ...
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Ticket templates for automatic ticket creation
In this article, you'll learn how to create and use ticket templates while using our Zendesk tasks app. If you're a fan of this app and the Zendesk workflows it allows you to achieve, you might con...
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Automatically adding a task list to a ticket
The SweetHawk Tasks app is part of our Super Suite of apps for Zendesk that allows you to dial your Zendesk up to incredible. Using the Tasks app, you can automatically add a task list to a ticke...
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How to use the Tasks app
The Tasks and Sub tickets app is one of many SweetHawk apps for Zendesk and is used by thousands of agents every day. Here you'll learn the basics of how the app can help you tackle use cases like ...