
Peter
Comments
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Hi Kristian, Thanks for your message. Note that without seeing all of your settings it will not be possible for us to be able to troubleshoot this. If you send an email to support@sweethawk.com tha...
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Hi Lee, Yes that is correct in that in step 2, the part that describes adding the rule "Tags" - "Contains at least one of the following" - "add_css" is somewhat of a placeholder for whatever condit...
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Hi Danielle, unfortunately, you are not currently able to easily populate the requester of a subticket based on a selection from a custom field on the parent ticket. You're only able to set it as t...
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Hi Greg, thanks for posting. Based on the code you've sent through it looks like you may have been editing the template in advanced mode? We did have an issue with escaping quotes for a short time ...
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Thanks for posting Waldemar. I see you also have a ticket open for this question so we'll continue to work through this with you over on the ticket.
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Hi Joe, unfortunately the only way to create a task list based on a list of tasks that exists on an individual ticket would be to manually type them out again as a list in the 'Task lists' part of ...
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Hi Karim, I saw that we were able to help you out on the ticket you submitted, but for anyone else with the same question, you can grant any combination of agents access to edit saved task lists in...
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Hi Sharang, yes you can opt out at any point simply by uninstalling the app from your Zendesk. We have an article outlining how to do this here: https://support.sweethawk.co/hc/en-us/articles/22428...
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Hi Ginny, yes due to the way that Zendesk triggers work (ie. all rules where conditions are met fire at exactly the same time on any ticket update) in order to force an order to actions like adding...
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Hi Lesly, it's not possible to be the assignee of a Zendesk ticket unless you are an agent, so if you've created a ticket for an end-user (ie. someone who doesn't have Zendesk) they would be the re...