Peter
Articles
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How to create a webhook to make any change to a ticket. (advanced)
This article will cover how to change ticket data within Zendesk that normally wouldn't be possible via a trigger or automation. This can be useful if you would like to: Automatically add a public...
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Automatically adding a task list to a ticket
The SweetHawk Tasks app is part of our Super Suite of apps for Zendesk that allows you to dial your Zendesk up to incredible. Using the Tasks app, you can automatically add a task list to a ticke...
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Cancelling billing for an individual Zendesk app
Note: this article covers how to cancel billing for an individual app. If you've subscribed to the SweetHawk Super Suite, see this article for information on how to cancel. To c...
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ITSM change management in Zendesk using SweetHawk apps (Run-through and setup)
Using SweetHawk apps you’re able to create seamless change flows in Zendesk. The video below shows one example of an ITSM change management workflow using Zendesk with SweetHawk apps... This next...
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How to subscribe to the Suite
The Suite is our unique offering that allows you to purchase a subscription to all of our apps for one low price on one single bill. The steps to sign-up to the Suite are as follows: Step 1: Ins...
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How does billing & invoicing for apps work?
The Zendesk apps marketplace charges your credit card for the usage of an app for the month in advance. This amount is calculated from the number of agents you have at the time of billing. So if y...
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Using Zendesk triggers to add CCs to a ticket
You might have noticed that Zendesk triggers do not have the functionality to simply specify a bunch of CCs that you want to see on a ticket 😞. But, don't despair because there is still a way to m...
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Nullifying conditions for your triggers
A nullifying condition stops automations and triggers from forming a loop (Zendesk have written about this for automations here). But what's a loop? you may ask. Here's an example. You might crea...
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Setting up and using the Survey App
The survey app allows you to ask 0 - 10 questions at the completion of each ticket. Those scores can then either be translated into satisfaction scores visible on the ticket or over in insights y...
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Liquid Markup if statements for Zendesk
Liquid Markup is a powerful tool for customizing and manipulating data in Zendesk. See this article for a general overview of Zendesk placeholders / Liquid Markup. A common use of Liquid Markup is...