Peter
Articles
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How to push information from the parent ticket into subtickets (advanced).
Here you'll learn about a method you can use with our Zendesk Tasks app that allows you to quickly share information from a parent ticket into all of its subtickets. You can do this by following t...
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FAQs about migrating to new versions of SweetHawk apps
Is there a new version of the app I'm currently using? There are new versions for the current list of apps: Tasks & Subtickets, Field Rules, Future Tickets, Recurring Tickets, Approve, Reminders, ...
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Google and Office 365 calendar two way syncing
You're able to connect any calendar in the Calendar app to any Google or Office 365 calendar. To do this click on the calendar icon in the navbar on the left of the screen. Then go into Calendars...
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Why can't I see my SweetHawk app(s)?
There are a few reasons why an app may not be visible. In this article, we'll work through them in order of technicality. This article contains the following sections: App Sidebar Restricted Ap...
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How to subscribe to the Suite
The Suite is our unique offering that allows you to purchase a subscription to all of our apps for one low price on one single bill. The steps to sign-up to the Suite are as follows: Step 1: Ins...
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Troubleshooting: Survey token missing
In order for a survey to be successfully sent, a token needs to be attached to the ticket by the Survey app. (This happens automatically behind the scenes within about 5 - 10 seconds of the ticket ...
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How the Survey app link and token work
Overview The Survey App integrates seamlessly with Zendesk to collect feedback through surveys sent to customers. To ensure that the survey link functions properly, a unique token is added to each ...
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Browser dev console
Why do I need to open the dev console? As part of the troubleshooting process, we may need you to replicate the issue with the dev console open. The reason why this is important is to be able to ...
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What's new in the Survey app
Our new Survey app has been completely remade with new improvements to that will allow you to do so much more in Zendesk! New updates include: Unlimited Surveys: Yes, now the possibilities are en...
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Creating & sending a custom survey
This article will cover how to create a custom survey in the SweetHawk Survey app for Zendesk. You can create a custom survey by following these: 1: Create the survey 2: Add your questions to the ...