Peter
Articles
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Controlling tickets with tags added by SweetHawk apps
Several SweetHawk apps add tags to tickets at specified times. These tags help to facilitate building views, reports or workflow with triggers and automations. There are two types of tags that an ...
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How to use the Change Manager app
Before installing the app, understand that the app will hide the system type field for all your forms. The purpose of the app is to replace this field with the new ticket type in order to...
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Server status
You can check the status of our servers by heading to our status page here You can also check to see if anything has been posted on our twitter feed here If you're not seeing anything reported, bu...
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8 tips to impact the way you use Zendesk
Here at SweetHawk, we've built more than a dozen apps for Zendesk that are trusted by over 1000 businesses across the globe. Our apps have been solving pivotal workflow requirements for organisatio...
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Creating recurring tickets in Zendesk
Important Notice: This article has been removed because we've now built a new app that provides a much better solution than what was outlined here. It lets you manage unlimited schedules that c...
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Create your own Zendesk popup notifications with SweetHawk apps
Important Notice: We've now built a new app that provides a much better solution than what was outlined in this article. It grants you full control over notification popups in Zendesk. See the...
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App Comparison: Calendar/Reminders/Deadline/Due Time
The video below runs through the difference between the SweetHawk time-based apps to allow you to make a more informed decision about which one is right for you... Calendar: Provides a central cal...
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Hiding ticket fields when apps have been restricted
Many SweetHawk apps use Zendesk ticket fields behind the scenes. There's a heap of benefits as to why we create apps like this, for example, being able to use the data in those fields throughout th...
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Nullifying conditions for your triggers
A nullifying condition stops automations and triggers from forming a loop (Zendesk have written about this for automations here). But what's a loop? you may ask. Here's an example. You might crea...
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SweetHawk apps & Zendesk ticket fields
Here's a short video that explains how SweetHawk apps use ticket fields to work in nicely with the rest of Zendesk: Many of SweetHawk's apps push information through to Zendesk ticket fields. The...